Customer experience has fast become a top priority for businesses and 2021 will be no different. Customers no longer base their loyalty on price or product. Instead, they stay loyal with companies due to the experience they receive. Excellent Customer Service is therefore essential to every business.

Our 'Essential Customer Service Skills to Secure the Right Job' course will equip you with essential, transferable skills and knowledge to ensure you are in the best possible position to secure the right job for you in your chosen sector.

What's covered

The Certificate Customer Service aims to provide you with skills that can be applied practically within a business environment in any industry. Topics include:

Providing excellent customer service across all sectors
Awareness of meeting customer needs in different settings
Internal and external customer service
How to ensure a great customer experience
How to successfully promote products and services.
Develop working relationships with colleagues.
Digital Skills for the Workplace

During this intensive course we will also cover essential employability training including;

Perfecting your CV
Identifying you transferable skills
Motivation, Confidence and Resilience Building
Creating Professional Online Profile
Job search resources and the application process (inc hidden jobs)
Interview techniques to secure the job (face-to-face and virtual)

Who's this course for?

Customers who are job ready who are at risk of long-term unemployment, customers who have been affected by Covid-19 and have lost their jobs and do not qualify for benefits and customers on furlough

Course Duration and Delivery Method

This online course runs across two weeks, from 10:30am to 2.30pm, Monday to Friday. The course will delivered via interactive, online, group workshops and self study sessions.

Ongoing Employability Support

Customers who qualify and gain their accreditation will receive continuous support for up to for 4 weeks after qualifying. This support will include job search support via phone and/or Zoom, relevant vacancies being researched and sent, CV reviews and mock interviews.

Accreditation

On completion of the course customers will gain two qualifications.

Customers referred to the programme will need to be committed to completing the NCFE Level 2 Certificate in Customer Service qualification and the NCFE Level 1 Certificate in Employability within the timescale agreed.

Course Fee and Eligibility

The course is government funded and you will be required to meet the following criteria to qualify for funding,

Be over 19 years of age
Have proof of residency in the UK for at least three years and live in the Greater London area.
Be unemployed or on a career break or
Be in receipt of a benefit such as Job Seekers Allowance or Universal Credit or
Be employed/self-employed or
On furlough or unemployed but NOT on any benefits

You will also be asked to provide evidence of your highest qualification.

Please note: you will be required to provide proof of eligibility before we are able to confirm your booking.

How to book

If you are interested in bookings a place on this course please click on the 'Register Your Interest' button and follow the instructions. A member of our team will be in contact to confirm the date of the next course to enable you to confirm your place.

Contact

For further information, please contact courses@dcstraining.co.uk or call 07521 642301 or 07751 658524.

Reg Interest - Essential Customer Service Skills To Secure the Right Job

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