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Reg Interest - Essential Customer Service Skills To Secure the Right Job

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Event Information

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Online event

Event description
Most businesses today have competition. So, how do organisations stand out from the crowd to attract and retain more customers?

About this event

Customer experience has fast become a top priority for businesses and 2021 will be no different. Customers no longer base their loyalty on price or product. Instead, they stay loyal with companies due to the experience they receive. Excellent Customer Service is therefore essential to every business.

Our 'Essential Customer Service Skills to Secure the Right Job' course will equip you with essential, transferable skills and knowledge to ensure you are in the best possible position to secure the right job for you in your chosen sector.

What's covered

The Certificate Customer Service aims to provide you with skills that can be applied practically within a business environment in any industry. Topics include:

  • Providing excellent customer service across all sectors
  • Awareness of meeting customer needs in different settings
  • Internal and external customer service
  • How to ensure a great customer experience
  • How to successfully promote products and services.
  • Develop working relationships with colleagues.
  • Digital Skills for the Workplace

During this intensive course we will also cover essential employability training including;

  • Perfecting your CV
  • Identifying you transferable skills
  • Motivation, Confidence and Resilience Building
  • Creating Professional Online Profile
  • Job search resources and the application process (inc hidden jobs)
  • Interview techniques to secure the job (face-to-face and virtual)

Who's this course for?

Customers who are job ready who are at risk of long-term unemployment, customers who have been affected by Covid-19 and have lost their jobs and do not qualify for benefits and customers on furlough

Course Duration and Delivery Method

This online course workshops runs across two weeks. Online group training for 8 hours per week in total spread over two days a week with an additional 3-4 hours self-study time and 3 one-to-one sessions.

Ongoing Employability Support

Customers who qualify and gain their accreditation will receive continuous support for up to for 6 weeks after qualifying. This support will include job search support via phone and/or Zoom, relevant vacancies being researched and sent, CV reviews and mock interviews.

Accreditation

Customers referred to the programme will need to be committed to completing their NCFE Level 2 Certificate in Customer Service qualification within the timescale agreed.

Course Fee and Eligibility

The course is government funded and you will be required to meet the following criteria to qualify for funding,

  • Be over 19 years of age
  • Have proof of residency in the UK for at least three years and live in the Greater London area.
  • Be unemployed or on a career break or
  • Be in receipt of a benefit such as Job Seekers Allowance or Universal Credit or
  • Be employed/self-employed or
  • On furlough or unemployed but NOT on any benefits

You will also be asked to provide evidence of your highest qualification.

Please note: you will be required to provide proof of eligibility before we are able to confirm your booking.

How to book

If you are interested in bookings a place on this course please click on the 'Register Your Interest' button and follow the instructions. A member of our team will be in contact to confirm the date of the next course to enable you to confirm your place.

Contact 

For further information, please contact courses@dcstraining.co.uk or call 07521 642301 or 07751 658524.

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Location

Online event

Organiser Dynamic Client Solutions (DCS) Ltd

Organiser of Reg Interest - Essential Customer Service Skills To Secure the Right Job

We are a professional consultancy service and training provider, delivering a range of online courses, short courses and Apprenticeships. 

Dynamic Client Solutions (DCS) Ltd understand the needs of those looking to build exciting careers and develop skills and knowledge to offer the opportunity for personal career growth. This is addressed by providing the right training solutions tailored to business' and individuals' requirements, by delivering Apprenticeships, QCF standalone qualifications, short courses and corporate courses. Dynamic Client Solutions (DCS) Ltd also works hard to aid our community by providing relevant projects to help individuals find working opportunities and personal development.

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