Level 2 Certificate in the Principles of Customer Service

This course runs for 4 weeks with one, two hour online session each week, you will also need to dedicate between 2-3 hours of self study per week.

Session Time: 10:30am - 12:30pm

Course Duration: A two hour session online Zoom session each week for four weeks

About this course

Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for a business's success.

If you work in customer service, this course can help you improve your skills and make sure every customer has a great experience. You will increase your awareness of how to understand and meet customers' needs, as well as learn how to improve your performance using feedback and how to successfully promote products and services.

Course content

• Learn to deliver excellent customer service
• Increase awareness of understanding and meeting customers’ needs
• Giving a great customer experience
• Learn from feedback and promote products and services

When does the course run?

We have various start dates throughout the year. Most courses start each month, so there's always an opportunity ready for you.

Course Fee and Eligibility

The course is government funded and you will be required to meet the following criteria to qualify for funding,

• Be over 19 years of age
• Have proof of residency in the UK for at least three years and live in the Greater London area.
• Be unemployed or on a career break
• Be in receipt of a benefit such as Job Seekers Allowance or Universal Credit
• Be employed/self-employed and earning up to £16k per year
• Must have a full level 2 qualification

Please note: you will be required to provide proof of eligibility before we are able to confirm your booking.

If you don't meet the eligibility criteria, you have the option to pay a discounted rate of just £250 for the course.

Please note: during this period whilst we deliver training via a virtual classroom, learners will require access to a WIFI connection and a laptop, tablet or mobile device.

What's next?

Register your interest on the green button above and one of our team will be in touch.

Contact

For further information, please contact courses@dcstraining.co.uk or call 07521 642301 or 07751 658524.

IMPORTANT INFORMATION

Due to the pandemic we would like to update you on some innovative changes and measures that we are putting in place to make sure our customers are able to continue accessing training.

During this period we will deliver all of our courses via a virtual classroom. For each course interactive weekly sessions will be held with a course trainer via Zoom and participants will have access to all learning resources online. We will also enable you to arrange 1-2-1 sessions with your course trainer if additional assistance is required.

DCS remain committed to providing high quality training solutions to enable you to develop your knowledge and skills and further your career!