Reimagining Digital Customer Experiences

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Online event

Event description
Learn how to improve the content and quality of your customers' digital interactions with your business.

About this event


Higher volumes of customer touchpoints and advances in technology mean that CX has become an increasingly complex area for some organisations. This event aims to bring you the latest insights and support for your digital customer experience programmes. We’ll explore a range of key areas such as omnichannel improvements and standardisation, customer data and personalisation, as well as the evolution of chatbots to conversational AI.

Who is speaking?

Join this session to learn:

  • The latest trends defining customer experience in 2021
  • How to drive customer insights with X and O-data for an improved customer journey at every stage
  • Which features to look for and prioritise in a digital experience platform

Date and time


Online event

Organiser Digital Leadership Forum

Organiser of Reimagining Digital Customer Experiences

The Digital Leadership Forum is a community of innovative digital leaders from world-leading organisations including Unilever, Intel, Lloyds Banking Group, Pfizer, Dell Technologies, BT, GSK and Baker McKenzie…

We help our members to innovate, learn and grow in the age of AI. We do this by designing and running highly interactive, collaborative and inspiring sessions where our members can share experiences and gain valuable insights to help support their digital strategies.

We tackle a range of core strategic business issues including digital transformation, artificial intelligence and automation, digital marketing strategies; the future of work, and diversity in the workplace.

We look forward to welcoming you to a session soon.

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