In this half day course, we will be discussing common complaints that we see and how these could be prevented. In addition to this, we will look at some of the common issues that lawyers face when handling complaints, using case studies to look at some of them. The course will also focus on the importance of complaints and what can be learned from analysing the root cause of these. We will consider first tier complaints, processes and remedies including the role that an apology can play.

The event is scheduled to take place

On: Tuesday 4 February 2020

From: 1.30pm to 5.30pm

At: Shire Hall Historic Courthouse, High West Street, Dorchester, DT1 1UY

If the event is fully booked, please email us at the address below and we will let you know if any additional places become available.

If you have any enquiries, email courses@legalombudsman.org.uk