Reservations Agent Online Course

Master reservations, service, CRM, and etiquette with this online course for future travel industry professionals and agents.

Overview
The Reservations Agent Online Course offers a sharply structured exploration of the travel industry's operational core. Whether it’s understanding customer psychology or handling a politely furious email, this course delivers a crash course in staying charming under pressure. Covering everything from sales strategy to CRM systems, you’ll discover the inner workings of a world where timing, tone, and tact are everything.

Each module is crafted to reflect the reality of working in a reservations role—dealing with numbers, names, nerves and the occasional name spelt backwards. You’ll explore effective phone etiquette, learn the graceful art of turning complaints into compliments, and polish your communication until it sparkles like a five-star hotel lobby. If your idea of satisfaction is a smooth transaction and a happy traveller, this course might just suit you better than a first-class upgrade.

Learning Outcomes:

• Understand the structure of the modern travel and tourism industry.
• Communicate professionally with clients across multiple channels.
• Apply sales techniques to drive bookings and meet targets.
• Maintain positive relationships and manage difficult conversations diplomatically.
• Navigate CRM systems and customer databases with confidence.
• Recognise ethical and financial considerations in reservations work.

Course Curriculum:

• Module 1 – Introduction to the Travel Industry
• Module 2 – Customer Service Skills
• Module 3 – Marketing and Sales Techniques
• Module 4 – Financial Management and Legal and Ethical Considerations
• Module 5 – Effective Communication Strategies
• Module 6 – Phone Tone and Etiquette
• Module 7 – Relationship Building
• Module 8 – Turning Complaints into Opportunities
• Module 9 – E-mail Etiquette
• Module 10 – Customer Relationship Management (CRM)

Who is this Course For:

• Aspiring reservations agents in the travel or hospitality sector.
• Customer service professionals aiming to specialise in travel.
• Freelancers interested in booking coordination and support roles.
• Call centre workers seeking to shift into travel reservations.
• Individuals interested in remote reservations-based job opportunities.
• Admin staff transitioning into client-facing communication roles.
• Hospitality workers aiming to diversify their skills set.
• Anyone curious about the mechanics behind customer booking systems.

Career Path:

• Reservations Agent – £22,000–£28,000 average salary
• Customer Support Executive (Travel) – £23,000–£30,000 average salary
• Call Centre Supervisor (Travel Sector) – £25,000–£32,000 average salary
• Travel Sales Advisor – £24,000–£31,000 average salary
• CRM Coordinator (Travel Services) – £26,000–£34,000 average salary
• Client Relations Officer – £25,000–£33,000 average salary