Reservations Agent

Master the art of booking, client handling and reservation systems in this fully online Reservations Agent course.

Overview:

The Reservations Agent course is designed for individuals interested in learning how to manage bookings, assist customers, and handle online and phone-based reservations across sectors such as travel, hospitality, and transport. It covers essential reservation procedures, client communication, database use, and cancellation handling—all while ensuring accuracy and professionalism under pressure. Learn how to confidently respond to enquiries, adjust bookings, and follow booking protocols efficiently.

This course blends detailed operational knowledge with soft skills vital for effective service. From call etiquette to using standard reservation software, it prepares you for roles that demand precision and strong interpersonal abilities. Whether you’re seeking to refine your skills or learn from scratch, this course helps you move toward a customer-focused career, entirely from the comfort of your home.

Learning Outcomes:

• Understand how reservation systems operate across service industries.
• Handle booking enquiries via phone, email, and online platforms.
• Use booking databases accurately and maintain updated records.
• Respond to customer changes, cancellations, and booking queries professionally.
• Communicate clearly while managing time and customer expectations.
• Apply standard procedures and protocols in daily reservation tasks.

Who is this Course For:

• Those interested in customer service and booking operations.
• People seeking flexible roles in travel, hotel or service sectors.
• Call centre professionals wanting to specialise in reservations.
• Admin staff wanting to learn booking and scheduling methods.
• Career changers exploring remote-friendly job roles.
• Hospitality workers aiming to enhance desk-based responsibilities.
• Individuals preparing for work-from-home service positions.
• Anyone curious about travel and accommodation coordination.

Career Path:

• Reservations Agent – £22,000/year
• Travel Consultant – £26,000/year
• Hotel Front Desk Coordinator – £21,500/year
• Airline Customer Support Executive – £24,000/year
• Cruise Line Booking Assistant – £25,000/year
• Tour Operations Executive – £28,000/year