Reservations Agent Training

A sharp-witted professional at the end of the phone or inbox makes all the difference in travel bookings. The Reservations Agent course equips learners with the sharp customer service acumen, communication techniques, and industry-specific etiquette needed to stay composed and competent in fast-paced environments. From handling complaints like a pro to fine-tuning your phone voice, this course covers the tools of the trade—without the travel chaos.

Whether you're aiming to break into the travel sector or level up your call-centre communication style, each module builds your understanding of how to manage client expectations, boost bookings, and deliver reliable service. The blend of customer relations, marketing know-how, and CRM skills ensures you’re not just answering calls—you’re building rapport with confidence.

Learning Outcomes

• Understand core functions of the global travel industry.
• Apply proven sales and marketing methods in reservations.
• Handle complaints with confidence and positive resolution.
• Master phone tone, etiquette, and e-mail professionalism.
• Build customer trust through consistent communication strategies.
• Use CRM tools to maintain long-term customer satisfaction.

Who is this Course For

• Aspiring travel agents or customer service representatives
• Call centre staff aiming to polish professional interactions
• Hotel or airline staff responsible for taking bookings
• Professionals managing customer communications or CRM tools
• Office administrators seeking stronger phone and e-mail skills
• Freelancers handling reservations and client follow-ups
• Those working in tourism, leisure, or hospitality industries
• Career changers seeking entry into booking-related roles

Career Path

• Travel Reservations Agent – £21,000/year
• Customer Service Advisor – £23,000/year
• Call Centre Supervisor – £26,000/year
• Hotel Booking Coordinator – £25,000/year
• CRM Administrator – £30,000/year
• Sales Support Executive – £28,000/year