Calling all Housing Associations, Local Authorities, and Combined Authorities to join us for a two-part CPD accredited online course. Our Resident Centred Retrofit course will equip you with the building blocks to create and deliver a successful resident engagement strategy, in order to support the outcomes of your retrofit projects.
This event will feature presentations from experts, opportunities to ask questions and workshop with peers. The content will include:
Session 1: Tuesday 21st October 09:00 - 12:00 (Modules 1-3)
- Module 1: Why deliver resident-centred retrofit?
- Module 2: Customer journey mapping
- Module 3: Developing an engagement approach: People
Session 2 Thursday 23rd October 09:00 - 12:00 (Modules 4-6)
- Module 4: Developing effective engagement: Tools and methods
- Module 5: Identifying stakeholders and developing capacity
- Module 6: Developing your strategy
Please note, participants will need to register for both sessions within this course to receive email reminders before each session. If you have any questions, please get in touch via rise@turntown.co.uk
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