Resident Engagement: Key to Delivering Successful Retrofit

Please note: this event is for over 18’s only.

Resident engagement is one of the most important parts of a successful retrofit project. Retrofit on people’s homes can often be invasive and disruptive, so it’s crucial that you have the support of occupants from the very start. Key barriers to resident engagement are tightly linked to a lack of retrofit knowledge, misconstrued cost vs perceived value, and limited trust in the quality of contractors’ workmanship. In this session, you will discover how to overcome these barriers and ensure your resident engagement becomes the key to a successful retrofit project.

RISE is a fully funded, Government backed service, offering support across England. Funded by the Department for Energy Security and Net Zero, the service is delivered by Turner & Townsend. RISE offers a clear and simple pathway for organisations looking to bid for Government funding to deliver domestic retrofit schemes. Our expert-led team creates and delivers high quality training, events, content and one-to-one mentoring. Ultimately, the true impact of RISE is felt most by the hundreds of thousands of people across England who have seen their home – and their lives – improved thanks to carefully planned and professionally delivered programmes of retrofit.

Agenda:

Welcome & Introduction – Amanda Williams, Head of Sustainability - CIOB

Speaker - Claire Brown, Senior Consultant - Turner & Townsend

Facilitated Q&A – Amanda Williams (10-15mins)

Please note that all email reminders and webinar follow up information will be sent through Eventbrite. Please check your junk folder and add Eventbrite to your safe sender list to avoid missing any communications regarding this webinar.

Members: gain 3 CIOB CPD points when you reflect on the ethical aspects of your learning from this activity.

Speakers

Claire Brown, Senior Consultant - Turner & Townsend

Claire joined Turner & Townsend in November 2022 as a Senior Consultant, having spent over 18 years working in a variety of sectors including Construction, Housing, Research, Third sector, Higher Education and the Public Sector.

Claire has a wealth of experience delivering bespoke projects and programmes involving business support and consultancy with a specific focus on business sustainability support, carbon management and sustainable construction.

She is currently a Parent Board member of a local Housing provider in the NW, and the Co-chair of the North West IEMA Steering group. Claire supports local IEMA events, ensuring suitable CPD sessions are provided to a wide group of IEMA members within the North West.

Online Platform

The webinar will be held using MS Teams. Before the session, you will receive an email from Eventbrite containing a link to complete your registration on Teams. After registering with Teams, you will receive the link for joining the webinar.

Time Zones

The webinar is being advertised in the BST time zone, but you can easily see the local time for the webinar using World Time Buddy: www.worldtimebuddy.com/.

Contact

Emma Streames

Member Services and Events Coordinator

estreames@ciob.org

How can we help you get the most out of this event? We want to ensure accessibility for all of our members. Please contact us in confidence prior to attendance and we will do our best to answer any questions and support any additional needs you may have.

CIOB Assist

The webinar is free for CIOB members to attend, but if you would like to make an optional donation to CIOB Assist you can do this during the registration process.