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Resolving Conflict at Work: The Solution Lies within YOU! - a CMI Cymru Eve...

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Insole Court

Fairwater Road

Llandaff

Cardiff

CF5 2LN

United Kingdom

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Resolving Conflict at Work: The Solution Lies within YOU!

– a CMI Cymru Event – Insole Court, Llandaff

CMI Cymru in association with Insole Court, ACCA Wales and ICE Wales.

Come and join this CMI Cymru Bitesize event - you don't need to be a member to attend.


This event starts at 0900 with time for refreshments and an opportunity to network.
Our speaker Laura Evans will take to the floor at 0930 until 1100

About this event:

Conflict is inevitable where people are working together. Disagreements, differences of opinion and competing ideas on key issues are common and some organisations in fact see real value from the creative ideas and solutions born out of robust debate which some people may label as conflict. In 2014 a CMI report stated that four in ten UK employees reported some form of interpersonal conflict typically caused by differences in personality and in styles of working.

How many times have you heard yourself saying:
• If only he/she weren't so difficult
• If only they would listen
• If only I could make them understand
• Then my life would be so much better!

This session will help you understand that the solution to resolving conflict lies with you, not them. Changing what you do, what you say and how you say it, you will create changes in the other person. Even if you don't always get what you want, after this workshop you will feel more confident and empowered to drive what happens between the two of you.

NLP (Neuro Linguistic Programming) offers a brilliant set of tools that will help with resolving conflict and during this workshop you’ll learn:

• What creates conflict in the workplace – we’ll look at common causes and explore how poor communication and emotionally driven agendas are two common factors that fan the flame of conflict
• What is NLP (Neuro Linguistic Programming) and how can it help you increase your confidence in resolving conflict and understand how your mind will filter and interpret information in a certain way (based on your experiences, beliefs, and more) and how actively listening plays a critical role in moving beyond conflict
• How to build rapport – understand how you will be unconsciously breaking rapport with people you don’t like and how that will inflame conflict situations you find yourself in. Rapport is the basis of all communication and you’ll learn how you consciously build rapport when you need to for the purpose of resolving conflict
• How the ‘outcome frame’ will keep you focused – the ‘blame frame’ is common in conflict and should be avoided. Every behaviour (on both sides) is motivated by a positive intent. Focusing on moving forward is key!
• Stepping into the other person’s shoes – You’ll get the opportunity to try out an NLP exercise called Perceptual Positions yourself during this workshop. Created in 1987 this simple yet powerful technique can be used by anyone (no prior experienced needed). Learn how we use it to help resolve conflict, improve self awareness, gain new insights and multiple light bulb moments or learnings!


This practical session is designed as an introduction to NLP for anyone who wants ways in order to reduce and resolve conflict in the workplace. It’ll be practical & a sizable chunk of the workshop will be dedicated to teaching you and allowing you to try out a technique called perceptual positions. You don’t need any prior knowledge of NLP or conflict management skills, simply come with an attitude of curiosity and a willingness to learn!

Bio

After 15 years in HR and Training roles in corporate life Laura decided to follow her passion of how the mind works, empowering people & helping them unleash their potential. She started studying NLP in 2008 is a Master NLP Coach and International Trainer of NLP – running NLP Training & NLP Coaching courses across the UK. A chartered member of the CIPD, Laura’s also a qualified ILM level 7 Executive Coach and has a number of Business Coaching Clients across public and private sectors.

Laura has used NLP successfully to help people at all levels of organisations better manage and resolve conflict. She brings a sense of fun, energy and passion to her workshops – “she is one of the [NLP] industry’s rising stars!”

Website: www.unleashyourpotential.org.uk

Contact Details:

Email: info@unleashyourpotential.org.uk

Phone: 02920 023311

Twitter: https://twitter.com/LauraEvansUYP

Facebook: https://www.facebook.com/unleashyourpotentialltd/






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Date and Time

Location

Insole Court

Fairwater Road

Llandaff

Cardiff

CF5 2LN

United Kingdom

View Map

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