Full information about the course is available on:

Registration information:

Timings: 9.00 - 14.00

Places are limited and allocated on a first-come, first-served basis. Payment must be made in full by debit or credit card through the Eventbrite payment system at the time of booking. Once payment has been authorised, you will receive an automated confirmation email from Eventbrite including your workshop ticket.

Please note on rare occasions we may have to reschedule workshops due to low registration numbers. We will let you know at least four weeks before the workshop date if we plan to change workshop arrangements. For face-to-face workshops, we recommend that travel and accommodation arrangements are not made until four weeks prior to the workshop. In some cases, we may move the workshop online due to unforeseen circumstances such as adverse weather conditions or industrial action.

Your joining instructions for the workshop, including a programme and pre-workshop reading and logistical details will be sent by email approximately two weeks in advance.

Please note if you are having difficulty accessing Eventbrite or do not receive a confirmation email following successful payment; please contact your internal IT team in the first instance. For further queries please email us at nhsr.adviceeducation@nhs.net

Terms and conditions*

Delegates will be requested to provide feedback on the content and quality of training delivered after the event. We use this feedback to plan future events and understand the needs of our target audiences.

Please ensure you select the ticket type according to who will be paying or reimbursing for the purchase in order for VAT to be charged as applicable. Failure to do so can result in cancellation of your booking and you will be required to re-book the correct ticket type.

Upon committing to a two-day long workshop you must ensure that you can attend the full two days to ensure you achieve your learning objectives and fully participate. If you do not attend both days we cannot guarantee alternative dates for you to catch up nor can we guarantee you will receive your certificate of attendance in this case.

Please consult the Eventbrite privacy policy for information related to used Eventbrite and your data. Eventbrite Privacy Policy | Eventbrite Help Centre

Refund Requests:

Refunds may be requested directly on Eventbrite up to 14 days before the event. The ticket buyer is responsible for requesting the refund via the Eventbrite account with which you purchased the ticket. Information on how to request refunds can be found on the Eventbrite website here: Request a refund | Eventbrite Help Center

Please note the below cancellation charges will apply for non-attendance or late cancellations. If you cannot attend the event you may wish to liaise at your organisation to find another colleague who may benefit from the workshop to take your place:

Cancellation received in writing:

Charge issued:

More than 28 working days before the workshop start date

No charge will be issued

Less than 14 working days before the workshop start date and non-attendance

100% fee applies*

*Please note refunds for failure to attend the workshop cannot be made.

*Applicable from Feb 6, 2025

Resolving performance concerns: an overview (secondary care) Virtual