Our volunteers play an incredible role supporting the MS community across the UK, and we want to ensure that volunteering is a positive experience for everyone.

There are rare times, however, where volunteers are unhappy with their experience, and where an issue about volunteering needs to be addressed.

Our Resolving Volunteer Issues Policy provides a quick and fair process for doing this, and (as much as possible) empowers individuals to take action and resolve issues for themselves where they are comfortable to do so.

This workshop will support you with your understanding of the policy, highlight the process for dealing with issues and provide examples, so you can put your knowledge of the process into practice.

We look forward to seeing you there.

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This meeting will take place via Zoom, a video conferencing application (similar to FaceTime or Skype) which allows you to participate via your PC at home, your tablet or your mobile phone. You may need to download the Zoom app to your device before you join a session.

When you join an online session, you can see and interact with the other participants on your screen. You can choose to use your device’s camera or to just be a voice in the discussion. You can also simply join the meeting by phone, including from a landline.

Once you have registered for an event, the information for joining the meeting will be emailed to you.

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Data protection

The MS Society will use the information provided via the third party data processor Eventbrite to process your registration and participation for this event and may also use it to improve our service and communication to you through data analysis. We process this information on the lawful basis of legitimate interests in support of our goal of a strong community and independent lives. By providing the information you agree to the data being processed and stored as outlined above.

Privacy notice

To find out how we use and manage your personal data you can see our full privacy notice at www.mssociety.org.uk/privacy. Our updated notice contains more information about our processing of your data and your rights. You can also call our Volunteer Support Team on 0300 500 8084 (#3) to get a copy or to change what you receive from us. We promise as the MS Society to respect and keep secure your personal information.