Retail Assistant and Personal Shopper Online Course

Key Features

• Accredited by CPD
• Instant e-certificate
• FREE PDF + Hardcopy certificate
• Easy payment method
• Fully online, interactive course with audio voiceover
• Self-paced learning and laptop, tablet, smartphone-friendly
• Learn Anytime, Anywhere
• 24/7 Learning Assistance
• Best Value Price
• Discounts on bulk purchases

This comprehensive course is designed for individuals seeking expert knowledge as a Retail Assistant and Personal Shopper. Learn to excel in retail management, customer service, personal shopping, and retail operations. Gain practical skills in merchandising, retail buying, pricing strategies, and supply chain management. Understand consumer behavior, sales techniques, and retail psychology to increase customer satisfaction. Master store layout planning, retail marketing, multichannel selling, and brand management for maximum business growth. Develop confidence in negotiation with suppliers, inventory control, and health & safety standards for retail environments.

This course equips learners with essential communication skills, team leadership abilities, and customer interaction strategies. Apply trend analysis, target market identification, and checkout processes to enhance the shopping experience. Gain expertise in retail security procedures, choosing the right store location, and compliance with consumer rights laws. By combining theoretical knowledge with hands-on practical techniques, learners are prepared for careers as professional retail assistants, personal shoppers, or sales advisors.

Learning Outcomes

1. Understand the key principles of retail management effectively and efficiently.
2. Develop strong retail buying and merchandising skills for store success.
3. Learn techniques to communicate with customers and build rapport.
4. Apply pricing strategies to maximize profit and customer satisfaction.
5. Master multichannel selling and retail brand management techniques successfully.
6. Implement health, safety, and consumer rights compliance in retail environments.

Course Link: Retail Assistant and Personal Shopper

Course Curriculum:

Module 01: Introduction to Retail Management- Learn the fundamentals of retail operations, store management, and customer service excellence.

Module 02: Retail Strategy- Understand retail planning, business objectives, and strategies to improve store performance.

Module 03: Retail Buying and Merchandising- Develop skills in product selection, merchandising techniques, and inventory management.

Module 04: Retail Pricing- Learn pricing strategies, discount planning, and competitive pricing for retail profitability.

Module 05: Supply Chain Management in Retailing- Understand inventory flow, supplier coordination, and stock management for smooth operations.

Module 06: The Sales Process and Dealing with Customers at the Checkout- Master checkout procedures, upselling techniques, and effective customer interactions.

Module 07: Importance of Consumer Behaviour- Study consumer psychology, buying patterns, and how to influence purchasing decisions.

Module 08: Taking Trends and Targeting Customers Effectively- Analyze market trends, identify target audiences, and create strategies to boost sales.

Module 09: The Importance of Communicating with Customers- Develop interpersonal skills, active listening, and persuasive communication with shoppers.

Module 10: Choosing a Retail Location- Learn criteria for selecting high-traffic retail locations to maximize store visibility.

Module 11: Retail Psychology- Explore shopper behavior, in-store experience, and psychological triggers influencing purchases.

Module 12: Negotiate the Right Deal with Suppliers- Acquire negotiation tactics, supplier relationship management, and cost reduction techniques.

Module 13: Develop Store Security Procedures- Implement theft prevention, safety measures, and protocols for a secure retail environment.

Module 14: Management Skills for Leading Your Team- Build leadership skills, staff motivation strategies, and effective team management practices.

Module 15: Selling in Multiple Channels- Understand e-commerce, multichannel selling, and omnichannel retail strategies.

Module 16: Retail Brand Management- Learn branding techniques, customer loyalty programs, and reputation management.

Module 17: Health & Safety for Retail Stores- Apply safety standards, compliance practices, and risk management procedures.

Module 18: Consumer Rights Act- Understand legal compliance, customer rights, and ethical retail practices.

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Link: Lifetime Premium Membership

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• Instant, Unlimited & Lifetime Access to 2500+ Courses
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Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.