Retail Assistant Training

What's included:

• Grab an enrolment letter as a gift!
• Eligibility to earn a CPD & QLS endorsed certificate.
• Fully Online Recorded Class
• 24/7 & Lifetime Access
• Online support
• No hidden fees

The Retail Assistant role is the foundation of any successful retail environment. Whether on the shop floor or behind the scenes, a capable Retail Assistant ensures customer satisfaction, manages stock, handles sales processes, and contributes to smooth store operations. This CPD-certified Retail Assistant Training course delivers essential knowledge across customer service, product handling, inventory control, and dealing with transactions—ideal for anyone aiming to work in or better understand the retail sector.

This course offers a full understanding of what it means to be an effective Retail Assistant, focusing on key areas like workplace communication, handling customer queries, following store policies, and dealing with complaints. If you're preparing for work in shops, supermarkets, department stores, or online fulfilment centres, this course equips you with the knowledge to step confidently into the sector—or to polish your existing skills. With clear, structured content, it’s an excellent choice for career starters or seasoned retail workers looking to boost their performance and knowledge in retail environments.

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Learning Outcomes

• Understand the day-to-day responsibilities of a retail assistant.
• Learn how to manage customers and complaints professionally.
• Develop strong product knowledge and upselling techniques.
• Follow store procedures and maintain stock control accuracy.
• Improve communication and service delivery within retail environments.

Who is this course for?

• Anyone looking to start a career as a retail assistant.
• Jobseekers hoping to work in stores or customer-facing roles.
• Retail workers seeking formal CPD training and knowledge.
• Students exploring career options in customer service sectors.
• Online workers managing sales, orders, or product dispatch.

Career Path

• Retail Assistant – Average salary: £22,000 per year
• Sales Assistant – Average salary: £21,000 per year
• Customer Service Advisor – Average salary: £24,000 per year
• Store Supervisor – Average salary: £26,000 per year
• Visual Merchandiser – Average salary: £28,000 per year
• Inventory Coordinator – Average salary: £29,000 per year