Retail Banking Online Course

The Retail Banking Online Course provides in-depth knowledge of modern retail banking systems, services, and practices. Learners will gain practical insights into customer service, fraud detection, ethics, and banking risk management, ensuring professional competency in the financial sector. This course also covers teller operations, banking mathematics, bookkeeping, and payment systems, all essential for efficient daily banking functions.

By exploring categories of banking institutions, opening and managing bank accounts, and applying ethical principles, participants will develop well-rounded expertise in retail banking. Fraud handling, counterfeit detection, and risk mitigation strategies are emphasized to prepare learners for real-world challenges. Completion of this program equips students with the confidence to excel in retail banking roles worldwide.

Learning Outcomes

1. Understand retail banking operations and essential customer-focused services clearly.
2. Apply practical teller skills, mathematics, and bookkeeping in daily tasks.
3. Identify fraud risks and apply effective prevention and handling measures.
4. Detect counterfeit currency and ensure accuracy in cash management.
5. Deliver excellent customer service while maintaining professional ethics.
6. Evaluate risk management strategies to enhance banking operational security.

Course Link : Retail Banking Online Course

Course Curriculum

• Module 01: Introduction to BankingLearn banking fundamentals, history, and role in financial systems.
• Module 02: Banking ServicesUnderstand core banking services provided to retail customers.
• Module 03: Categories of Banking InstitutionsExplore various types of banks and their unique functions.
• Module 04: Bank TellerStudy the responsibilities and skills required for bank tellers.
• Module 05: Bank Accounts and Opening ThemLearn account types and proper procedures for account opening.
• Module 06: Mathematics for Bank TellersMaster essential calculations required in daily banking operations.
• Module 07: Bookkeeping and PaymentExplore banking records, ledgers, and payment processing systems.
• Module 08: Cash Sorting & Counterfeit IdentificationGain expertise in handling cash and detecting counterfeit money.
• Module 09: Fraud HandlingLearn fraud prevention, detection, and response within retail banking.
• Module 10: Customer ServicesDevelop professional skills in handling diverse customer needs.
• Module 11: Banking Risk ManagementStudy risk identification, control, and mitigation in retail banking.
• Module 12: EthicsApply ethical practices and standards to maintain banking integrity.

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.