This half day course is designed to help anyone working in a retail environment improve their customer service skills in order to ensure they are constantly and consistently achieving and exceeding their customers’ needs and expectations.
Being able to identify the features of excellent customer service.
Being able to recognise behaviours and actions that irritate or offend customers.
Understanding how to communicate clearly and respectfully with customers and coworkers.
Understanding techniques for dealing with difficult customers.
Discount available for multiple bookings.
If you are unemployed this course will be free.
Just give us a call on 01458 254331 or email Contact@somersetbusinessagency.org for more details.