Retail success isn’t just about the sale—it’s about the system. This Retail Management & Customer Relations bundle covers 11 essential courses, including supply chain basics, MS Excel, telephone etiquette, and problem solving. Perfect for those managing the front desk or the back office (or both, depending on the shift).
Lean manufacturing meets leadership, and customer relations get polished with communication training and quality assurance. This bundle provides the building blocks of confident, competent retail and customer management without the need for guesswork—or guess spreadsheets.
Learning Outcomes
- Apply structured leadership in customer-facing retail environments.
- Understand quality assurance methods for retail operations.
- Use MS Excel for inventory, staffing, and customer records.
- Strengthen communication and telephone etiquette in teams.
- Recognise KYC and customer data responsibilities.
- Solve operational issues using logical, process-driven methods.
Who is this Course For
- Retail staff ready to manage more responsibilities.
- Team leaders improving customer communication skills.
- Back-office support dealing with stock and data.
- Customer care agents in store or online environments.
- Admin professionals handling Excel and product data.
- Frontline staff dealing with customer queries and KYC.
- Store assistants looking to upskill and support operations.
- Retail managers supporting quality-focused operations.
Career Path
- Retail Manager – average salary: £33,000/year
- Customer Service Manager – average salary: £30,000/year
- Supply Chain Coordinator – average salary: £32,500/year
- Excel/Data Administrator (Retail) – average salary: £26,000/year
- Team Leader (Customer Support) – average salary: £27,500/year
- Quality Control Officer – average salary: £29,000/year
