Retail isn't just about products—it’s also about people. This Retail Management & Customer Relations bundle explores how to lead operations while keeping customer conversations smooth and polite. It’s packed with essentials like sales crash courses, GDPR basics, communication skills, KYC and team dynamics.
You’ll explore negotiation strategy, Six Sigma, logistics, and procurement, while brushing up on Excel, operations and purchase ledgers. If you're the one who ends up fixing the mess and finding the receipt, this bundle speaks your language—no fluff, just function.
Learning Outcomes:
- Communicate professionally across customer and internal staff channels
- Manage operations and logistics in day-to-day store settings
- Follow GDPR and KYC principles for safe data handling
- Improve negotiation and purchasing within supply chain environments
- Apply Excel tools for reporting and ledger-based calculations
- Strengthen customer-facing interactions with etiquette and structure
Who is this Course For:
- Retail staff managing customers and internal team workflows
- Customer service agents wanting retail management insight
- Admin staff supporting store or logistics departments
- Data entry officers handling client or supply transactions
- Team leaders coordinating between retail and back-office systems
- Sales staff handling telephone or in-person communications
- Those looking to understand GDPR and data regulations
- Operations assistants managing supply and procurement entries
Career Path (UK Averages):
- Customer Service Manager – £30,000/year
- Retail Team Leader – £26,000/year
- Procurement Assistant – £25,000/year
- Sales Support Coordinator – £24,000/year
- Supply Chain Clerk – £23,500/year
- Administrative Officer – £22,500/year
