Retail Sales Assistant and Personal Shopper Online Course

Key Features

• Accredited by CPD
• Instant e-certificate
• FREE PDF + Hardcopy certificate
• Easy payment method
• Fully online, interactive course with audio voiceover
• Self-paced learning and laptop, tablet, smartphone-friendly
• Learn Anytime, Anywhere
• 24/7 Learning Assistance
• Best Value Price
• Discounts on bulk purchases

This course provides in-depth knowledge for aspiring retail sales assistants and personal shoppers. It covers essential retail skills, customer service strategies, merchandising, and personal shopping techniques. Learn how to manage retail stores efficiently, understand consumer behavior, and improve sales performance. Students will explore retail marketing, pricing, store layout, and multichannel sales, gaining the expertise to enhance customer experiences. The program also emphasizes retail brand management, health and safety, and legal frameworks such as the Consumer Rights Act. By combining theoretical knowledge with practical applications, learners will become proficient retail professionals capable of delivering personalized shopping experiences.

This curriculum is ideal for individuals aiming to excel in retail environments, develop personal shopper skills, and create lasting customer relationships. It equips learners with modern retail strategies, negotiation skills, and operational techniques necessary for achieving sales targets. From understanding trends to optimizing store security, this course ensures comprehensive training for retail careers worldwide.

Learning Outcomes

1. Understand the fundamental principles of retail management and store operations.
2. Develop strategies to boost sales and retain loyal customers effectively.
3. Apply merchandising and buying techniques for successful retail performance.
4. Communicate confidently with customers to enhance personalized shopping experiences.
5. Manage multichannel sales and optimize retail store brand visibility efficiently.
6. Implement health, safety, and legal procedures within retail environments professionally.

Course Link: Retail Sales Assistant and Personal Shopper

Course Curriculum

Module 01: Introduction to Retail Management- Learn the basics of retail operations, store layout, and sales techniques.

Module 02: Retail Strategy- Develop strategies for pricing, promotions, and improving overall retail performance.

Module 03: Retail Buying and Merchandising- Understand product selection, inventory management, and visual merchandising techniques.

Module 04: Retail Pricing- Learn pricing strategies to maximize sales and profit margins effectively.

Module 05: Supply Chain Management in Retailing- Understand supply chains, stock replenishment, and logistics in retail operations.

Module 06: The Sales Process and Dealing with Customers at the Checkout- Master sales techniques, handling payments, and providing excellent customer service.

Module 07: Importance of Consumer Behaviour- Analyze consumer preferences, shopping habits, and buying patterns effectively.

Module 08: Taking Trends and Targeting Customers Effectively- Identify market trends and target the right customers with personalized strategies.

Module 09: The Importance of Communicating with Customers- Learn effective communication to build trust and long-term customer relationships.

Module 10: Choosing a Retail Location- Understand location selection strategies for maximum foot traffic and sales.

Module 11: Retail Psychology- Apply psychological principles to influence buying decisions and store layouts.

Module 12: Negotiate the Right Deal with Suppliers- Learn negotiation skills for better pricing and supplier relationships efficiently.

Module 13: Develop Store Security Procedures- Implement theft prevention, surveillance, and safety measures in retail stores.

Module 14: Management Skills for Leading Your Team- Develop leadership skills to motivate staff and manage daily store operations.

Module 15: Selling in Multiple Channels- Learn omnichannel sales techniques including online, in-store, and social media.

Module 16: Retail Brand Management- Build and maintain brand identity to attract and retain loyal customers.

Module 17: Health & Safety for Retail Stores- Understand safety regulations to protect employees and customers in stores.

Module 18: Consumer Rights Act- Learn legal responsibilities and rights related to retail customers globally.

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Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.