High street retailers in Scotland saw a 4.8% dip in footfall in August 2019 and the town centre vacancy rate remained at 9.8%, with one in every 10 shops lying empty (according to the latest figures - BBC News).

Customers are spending more time shopping on the internet and at out of town shopping centres – can they be tempted to return to the High Street?

What are the Bon Accord Centre and John Lewis doing to improve the customer’s shopping experience in Aberdeen?

With no empty shops in the Bon Accord Centre, what lessons can we learn from these two prominent organisations in Aberdeen?