Starting on Friday 31 July, IT Services will be running an IT equipment returns service in The Atrium (ground floor) of the Alan Turing building. This is primarily for people leaving the University who have University IT equipment at home.

To ensure that we can operate in a safe and managed way, you are required to book in advance using Eventbrite. You can choose a morning (9am until 12noon) or an afternoon (1pm until 4pm) session. Whereas we have restricted the number of people at each session, and will be operating two returns desks, you will be required to wait in a socially distant queue until called forward.

Slots are available to book for weekdays between Friday 31 July and Friday 14 August inclusive. After this date, you can request to return IT equipment to IT Services by completing the Request a laptop or return IT equipment form in the Support Portal.

What must I do to prepare my device for return?

Remove all personal files/pictures.
Complete a factory reset on any Apple devices (instructions on the Apple website - make sure you remove the device from your iTunes account before resetting it).
Clean and sanitise the device/equipment.
Transport in suitable packaging (preferably something that can be left with IT Services).
Remember to bring all cables and accessories, such as power packs, monitor cables, docking stations, keyboard and mouse.
All returned equipment will be ‘validated’ against records in our IT asset management system.
What do I need to do when I arrive?
A member of IT staff will be at the door of the Alan Turing Building to let you in and tell you what to do.
You will need to follow social distancing throughout your visit.
You will need to wear a face mask (unless you are exempt).
If you are shielding or vulnerable and don’t want to visit campus, you can send someone else on your behalf. Please ensure they read this note beforehand.
Please check StaffNet for the latest information on University car parks. At the time of writing the barriers remain raised at Charles Street, Dilworth Street, Cecil Street and Dover Street car parks. NCP have also now reopened the Aquatics Centre car park, but the barriers are in operation.
Note that you won’t be able to visit your office or other buildings during your visit – this has to be arranged separately with your Directorate/School/Faculty.

All appropriate risk assessments have been completed and the service has been approved by the campus reopening group. Further information on visiting campus safely is available on StaffNet.

I need to return a mobile phone. What do I do?

Mobile phones are purchased and owned locally in Directorates, Faculties and Schools, but if you are leaving the University you can return them to IT Services along with your IT equipment. Please complete a factory reset on the device before returning it.

I still have questions

Questions specifically about the temporary return of IT equipment service can be directed to IT Services colleagues Michelle Clayton or Neil Oddie.

You do not need to print your Eventbrite ticket - it is not needed.

Please cancel your Eventbrite booking if you can no longer make it.

Returning IT equipment to IT Services