Rise of Integrated, Cloud Native Contact Centers: Powered by Amazon Connect


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Datum und Uhrzeit




Eschborner Landstraße 100

60489 Frankfurt am Main


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Beschreibung des Events


Meeting customers where they are: Every day clients receive hundreds if not thousands of contact requests from its customers. And each contact is a chance to flash customers. However, the harsh reality is that contact centers and supporting technologies are usually not being seen of strategic importance, do not scale, are usually complicated, and if integration is possible at all, integration projects take months.

Although clients might be leader in their particular industries, they should not do tech for tech’s sake. Instead, clients should focus on how technology can enable it to create even greater customer experiences. And this is why Amazon Connect can perfectly support company’s long-term goals of reducing datacenter footprints, increased use of microservices, and building of more open, integrated architectures.

Join our meetup for the future of cloud native contact centers to understand how they can be integrated and used. The meetup will take place at the e-shelter site. Due to high-security standards at the venue, all participants need to bring an ID and another card for identification with a photo. Please also register with your full name to facilitate the identification process.

The Rise of Fully Integrated, Cloud Native Contact Centers - Powered by Amazon Connect


(1). Dominik Friedel, Business Development Manager, e-shelter
Dominik Friedel is Strategist at e-shelter's Global Innovation Labs, where prospects, customers, partners, start-ups and the world’s most advanced technology providers create a vibrant community to validate innovations faster and at lower cost in a real-life test environment, hosted by one of Europe’s leading datacenter providers. Prior, he worked at Hewlett-Packard as Solution Architect for enterprise IT systems.

(2) Detlev Botz, Senior Account Manager, Sumo Logic
Detlev Botz is Senior Account Manager at Sumo Logic, the leading cloud-native data analytics platform that delivers real-time, continuous intelligence across the application lifecycle and stack. Detlev is a 25 year veteran in the IT industry with long-time tenures at Cisco Systems and most recently Blue Jeans Network. He joined Sumo Logic in February and covers Enterprise customers in DACH and Benelux.

(3) Eva Ramuschkat, tecRacer Group
Eva Ramuschkat is Business Development Manager with Procuration at tecRacer, a leading AWS Premier and Amazon Connect Service Delivery Partner in Germany. tecRacer is 100% dedicated to the AWS cloud, thus offering a holistic AWS solution approach from a single source. Eva has 10+ years professional experience in multi-national corporations in various positions in compliance and process management is since 2017 Amazon Connect subject matter expert and built up Amazon Connect as a new business line for tecRacer.

17:30 – 18:00 – Entrance
18:00 – 18:10 – Introduction – The Hybrid Cloud Journey
18:10 – 18:30 – Amazon Connect – The Cloud Native, Fully Integrated Contact Center Solution
18:30 – 18:40 – Discussion + Q&A
18:40 – 19:00 – Short break
19:00 – 19:20 – Sumo Logic – The cloud native service for logs & metrics management for modern apps
19:20 – 19:30 – Discussion + Q&A
19:30 – 19:50 – Amazon Connect – Live demo
19:50 – 20:00 – Discussion + Q&A
20:00 – 21:30 – Get Together + optional datacenter tour

Date: Wednesday, July 3, 2019, 17:30h - 21:30h
Venue: e-shelter, Eschborner Landstraße 100, 60489 Frankfurt am Main


This meetup will be held in English.


Do you want to be a speaker or recommend somebody? Please make your proposal here (https://goo.gl/forms/cCenjo1Xo6JUdg9x1) and we will get back to you.

We are looking for venues in any larger and smaller cities in D/A/CH which can host 20 people, or 50 people. Please make your proposal here if you can support us venue wise (https://drive.google.com/open?id=1ONNHXRYX0HSsAWFeuP5Kb3oruuwW7kVS1UuYHSgt41g) and we will get back to you.


Email: team@disrupt-network.io
Linkedin: https://www.linkedin.com/company/disrupt-network

Disrupt Meetup | Data Science and AI | Industrie 4.0 and IoT Frankfurt

This community brings together blockchain, Data Science and AI, Industrie 4.0 and IoTenthusiastic enterprises that want to get to know the technology, understand how it can be used and applied in their processes and those that already invest in it. The Disrupt Network organizes regular meetups and invites exciting speakers to events all over Germany. It does not matter if you are a startup or represent a large corporation, just join the community and let your network grow with us.


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Datum und Uhrzeit



Eschborner Landstraße 100

60489 Frankfurt am Main


Karte anzeigen

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