Rise of Integrated, Cloud Native Contact Centers: Powered by Amazon Connect

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Datum und Uhrzeit

Veranstaltungsort

Veranstaltungsort

e-shelter

Eschborner Landstraße 100

60489 Frankfurt am Main

Germany

Karte anzeigen

Beschreibung des Events

Beschreibung

Meeting customers where they are: Every day clients receive hundreds if not thousands of contact requests from its customers. And each contact is a chance to flash customers. However, the harsh reality is that contact centers and supporting technologies are usually not being seen of strategic importance, do not scale, are usually complicated, and if integration is possible at all, integration projects take months.

Although clients might be leader in their particular industries, they should not do tech for tech’s sake. Instead, clients should focus on how technology can enable it to create even greater customer experiences. And this is why Amazon Connect can perfectly support company’s long-term goals of reducing datacenter footprints, increased use of microservices, and building of more open, integrated architectures.

Join our meetup for the future of cloud native contact centers to understand how they can be integrated and used. The meetup will take place at the e-shelter site. Due to high-security standards at the venue, all participants need to bring an ID and another card for identification with a photo. Please also register with your full name to facilitate the identification process.


TOPIC
The Rise of Fully Integrated, Cloud Native Contact Centers - Powered by Amazon Connect


Speakers:

(1). Dominik Friedel, Business Development Manager, e-shelter
Dominik Friedel is Strategist at e-shelter's Global Innovation Labs, where prospects, customers, partners, start-ups and the world’s most advanced technology providers create a vibrant community to validate innovations faster and at lower cost in a real-life test environment, hosted by one of Europe’s leading datacenter providers. Prior, he worked at Hewlett-Packard as Solution Architect for enterprise IT systems.


(2) Detlev Botz, Senior Account Manager, Sumo Logic
Detlev Botz is Senior Account Manager at Sumo Logic, the leading cloud-native data analytics platform that delivers real-time, continuous intelligence across the application lifecycle and stack. Detlev is a 25 year veteran in the IT industry with long-time tenures at Cisco Systems and most recently Blue Jeans Network. He joined Sumo Logic in February and covers Enterprise customers in DACH and Benelux.


(3) Eva Ramuschkat, tecRacer Group
Eva Ramuschkat is Business Development Manager with Procuration at tecRacer, a leading AWS Premier and Amazon Connect Service Delivery Partner in Germany. tecRacer is 100% dedicated to the AWS cloud, thus offering a holistic AWS solution approach from a single source. Eva has 10+ years professional experience in multi-national corporations in various positions in compliance and process management is since 2017 Amazon Connect subject matter expert and built up Amazon Connect as a new business line for tecRacer.


AGENDA
17:30 – 18:00 – Entrance
18:00 – 18:10 – Introduction – The Hybrid Cloud Journey
18:10 – 18:30 – Amazon Connect – The Cloud Native, Fully Integrated Contact Center Solution
18:30 – 18:40 – Discussion + Q&A
18:40 – 19:00 – Short break
19:00 – 19:20 – Sumo Logic – The cloud native service for logs & metrics management for modern apps
19:20 – 19:30 – Discussion + Q&A
19:30 – 19:50 – Amazon Connect – Live demo
19:50 – 20:00 – Discussion + Q&A
20:00 – 21:30 – Get Together + optional datacenter tour


DATE AND VENUE
Date: Wednesday, July 3, 2019, 17:30h - 21:30h
Venue: e-shelter, Eschborner Landstraße 100, 60489 Frankfurt am Main


LANGUAGE

This meetup will be held in English.


WANT TO BECOME A SPEAKER AT OTHER DISRUPT MEETUPS?

Do you want to be a speaker or recommend somebody? Please make your proposal here (https://goo.gl/forms/cCenjo1Xo6JUdg9x1) and we will get back to you.


WANT TO SUPPORT DISRUPT MEETUPS VENUE-WISE?
We are looking for venues in any larger and smaller cities in D/A/CH which can host 20 people, or 50 people. Please make your proposal here if you can support us venue wise (https://drive.google.com/open?id=1ONNHXRYX0HSsAWFeuP5Kb3oruuwW7kVS1UuYHSgt41g) and we will get back to you.


CONTACT

Email: team@disrupt-network.io
Linkedin: https://www.linkedin.com/company/disrupt-network

ABOUT US
Disrupt Meetup | Data Science and AI | Industrie 4.0 and IoT Frankfurt

This community brings together blockchain, Data Science and AI, Industrie 4.0 and IoTenthusiastic enterprises that want to get to know the technology, understand how it can be used and applied in their processes and those that already invest in it. The Disrupt Network organizes regular meetups and invites exciting speakers to events all over Germany. It does not matter if you are a startup or represent a large corporation, just join the community and let your network grow with us.

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Deutsch/German: Durch die Teilnahme an dieser Veranstaltung (d.h. durch das Bestellen eines kostenlosen Tickets auf Eventbrite), erteilt der/die Teilnehmer/in sein/ihr Einverständnis, dass die Disrupt Network UG (haftungsbeschränkt) (1) seinen/ihren Namen und Kontaktdaten (insb. E-Mail-Adresse) speichert, (2) später befugt ist, E-Mails an den/die Teilnehmer/in zu senden und zudem (3) befugt ist, Fotos und Videos während der Veranstaltung zu machen, die den/die Teilnehmer/in beinhalten können, und diese dann zu veröffentlichen (z.B. online oder offline). Die E-Mails in (2) sind Newsletter und Ankündigungen für Veranstaltungen (z.B. Information bzgl. des Orts eines stattfinden Events oder Änderungen im Programmablauf). Sollte der/die Teilnehmer/in nicht mit den Punkten (1), (2) und (3) einverstanden sein, sollte er/sie nicht an der Veranstaltung teilnehmen. Er/sie sollte dann kein Ticket für die Veranstaltung bestellen.


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Englisch/English:

Liability

The liability of the organizer and his agents - with the exception of cases of intent and gross negligence - is excluded to the extent permitted by law.

Should individual provisions of this contract be ineffective or unenforceable or become ineffective or unenforceable after the conclusion of the contract, the validity of the rest of the contract remains unaffected. The ineffective or unenforceable provision shall be replaced by an effective and enforceable provision whose effects come closest to the economic purpose pursued by the contracting parties with the invalid or unenforceable provision. The above provisions shall apply in the event that the contract proves to be incomplete.


Deutsch/German:

Haftung

Die Haftung des Veranstalters und der von ihm Beauftragten ist – mit Ausnahme der Fälle von Vorsatz und grober Fahrlässigkeit – ausgeschlossen soweit dies gesetzlich zulässig ist.

Sollten einzelne Bestimmungen dieses Vertrages unwirksam oder undurchführbar sein oder nach Vertragsschluss unwirksam oder undurchführbar werden, bleibt davon die Wirksamkeit des Vertrages im Übrigen unberührt. An die Stelle der unwirksamen oder undurchführbaren Bestimmung soll diejenige wirksame und durchführbare Regelung treten, deren Wirkungen der wirtschaftlichen Zielsetzung am nächsten kommen, die die Vertragsparteien mit der unwirksamen bzw. undurchführbaren Bestimmung verfolgt haben. Die vorstehenden Bestimmungen gelten entsprechend für den Fall, dass sich der Vertrag als lückenhaft erweist.


Datum und Uhrzeit

Veranstaltungsort

e-shelter

Eschborner Landstraße 100

60489 Frankfurt am Main

Germany

Karte anzeigen

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