Roundtable on Customer Services

Roundtable on Customer Services

Actions and Detail Panel

£0 – £162.29

Date and time

Location

Online event

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Eventbrite's fee is nonrefundable.

This event provides the opportunity for member organisations to share practices and processes for managing customer services

About this event

Customer Services are integrated into every aspects of service delivery within the public sector. There have been a number of advancements in customer services over recent years, with processes shifting online via virtual forms, customer service portals and online chat functions. The pandemic has further accelerated this shift to online, in addition, there has been a rise in the complexity of enquires from residents due to the current climate.

This round table event aims to explore current practices and processes within the public sector, drawing upon customer services in-person, online and via telephony. The discussion will touch on specific pieces of software such as MyAccount.

The Format

This event will take the form of a round table discussion, we are looking for 6 - 12 member organisations share experiences on their specific processes and practices for managing customers. The discussion will be structured and chaired by TIPS Stakeholder Manager Tom Hindmarch, with the aim of member organisations learning from each other and learning about the challenges facing the sector.

Who Should Attend?

This discussion is relevant for customer service professionals from our membership organisations. If you think this event is relevant for your practice please register and Tom will get in touch directly.

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