Question 1

How long does the Rudolph drone show last?

Accepted Answer

The main show lasts for around 25 minutes

Question 2

What time should I arrive?

Accepted Answer

Doors open at 2pm. We’ve added an array of activities for you to enjoy before the main show begins!

Question 3

How many drones are used in the show?

Accepted Answer

Our spectacular display features 600 drones, creating a mesmerising visual experience.

Question 4

⁠Will the show be narrated?

Accepted Answer

Yes, the drone show will be narrated, enhancing the storytelling and overall experience.

Question 5

Are carers eligible for free entry?

Accepted Answer

Carers can attend for free but they must provide valid proof upon entry. If no valid proof is provided or if the ID is deemed invalid, the individual will be required to purchase a full-price ticket. We will accept Carers card, Allowance letter, DLA/PIP letter, Access card (showing you require a +1)

Question 6

What type of event is Rudolph The Reindeer?

Accepted Answer

Rudolph is an open-air, standing event. We encourage comfortable clothing and appropriate footwear to fully enjoy the experience.

Question 7

What footwear should I wear?

Accepted Answer

Some areas of the site are on grass so we advise that you wear appropriate footwear and consider the weather.

Question 8

Can I get a refund or change my ticket type ?

Accepted Answer

We operate a strict no refund policy, however we have an official ticket reselling partner called Tixel where you can safely sell your tickets if you wish. Ticket type transfers are possible if there is availability, However there may be a cost depending on the tickets.

Question 9

Will the event go ahead if there is adverse weather?

Accepted Answer

In the event of adverse weather conditions there is a possibility that the event will be postponed to a later date. All attendees will be informed via email and SMS messaging.

Question 10

Can I park at the venue ?

Accepted Answer

Parking is available at the venue and the car park will be open from 1.30pm and will close at 7pm. Tickets will start from £7. https://parkthecarhere.com/CarPark.aspx?eventid=9866

Question 11

Do you do NHS or Blue light discounts?

Accepted Answer

Yes, we offer a 10% discount on Blue light cards. Please use code BL10 to redeem your discount. ID’s will be checked at the door.

Question 12

Do you offer student discounts?

Accepted Answer

Yes, We offer a 10% Student discount, your student ID card will be checked at the door. Use ST10 to redeem your discount.

Question 13

What time does the drone show start ?

Accepted Answer

Drones take flight at 5:00pm

Question 14

Are fairground rides & the  gaming stalls included in the ticket prices?

Accepted Answer

Please note that all activities, food and beverages are available to purchase separately. Please bring cash for the fairground rides

Question 15

Do children under 3 need a ticket?

Accepted Answer

No, children under 3 will not need a ticket and will be granted free entry to the show.

Question 16

Can I bring my own food/drink?

Accepted Answer

A wide variety of food stalls and vendors will be available at the event so we kindly ask that visitors do not bring their own food or drink, with the exception of bottled water, baby food or items required for medical reasons

Rudolph The Red Nosed Reindeer: The drone light show-Kent