Question 1

What happens if I sign up for this challenge but then can't do it?

Accepted Answer

No problem. We understand that sometimes life gets in the way of your plans. Please contact us if you enter this race, then are unable to participate.

Question 2

How do I send my evidence?

Accepted Answer

Submitting your evidence is really easy. Simply take a screenshot of your activity from your mobile and visit our secure submission form at https://the-running-bug.com/submit-your-evidence/ where you can upload your file.

Question 3

How long does it take to receive my medal?

Accepted Answer

Once your medal has been posted, you will receive another email to confirm. We aim to post your medals within 7 days of the conclusion of the event. All medals are sent by Royal Mail delivery.

Question 4

What happens if I don't receive my medal?

Accepted Answer

Sometimes items do get damaged or lost in the postal system. We appreciate this can be frustrating and disappointing not receiving your medal. If in the event that you have not received a medal within 7 days after the event, please contact us.

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Rudolph’s Red-Nose Run - Christmas Virtual Race