Question 1

WHAT TICKET DO I NEED TO BUY?

Accepted Answer

Please buy a child's ticket for every child in your party. Please reserve a general ticket for each accompanying adult attending. We have limited spaces available so we ask that you avoid booking more than 2x general tickets per group.

Question 2

HOW MUCH DOES IT COST?

Accepted Answer

There is a nominal ticket fee of £1.50 per child, so places will go quickly. A percentage of the proceeds from the event will be donated to the Wildlife Trust.

Question 3

WHERE IS THE EXPERIENCE?

Accepted Answer

Rushden Rangers will be a walking tour around the nature reserve at the Rushden Lakes.  Rangers will leave promptly at 5 minutes past the hour.

Question 4

WHERE DO WE MEET FOR THE START OF THE EXPERIENCE?

Accepted Answer

All visitors should meet at the Nene Wetlands Visitor centre where you will be greeted by our Rushden Ranger.

Question 5

WHAT IS THE RECOMMENDED AGE RANGE?

Accepted Answer

While this event is suitable for the whole family, the sessions will primarily be aimed at school-aged children. If your child is very young they may prefer to visit the adventure playground. Don’t forget to check out the regular family events delivered by The Wildlife Trust.

Question 6

OF WHAT WILL MY VISIT CONSIST?

Accepted Answer

Your ticket includes a walk near and around Rushden Lakes with our Ranger and an expert Wildlife Trust Officer. This will include a fun mix of factual information with stories, games and songs.

Question 7

HOW LONG ARE THE SESSIONS?

Accepted Answer

Every session lasts approximately 50 minutes.

Question 8

DO I NEED TO BOOK IN ADVANCE?

Accepted Answer

Yes, places are limited per session.

Question 9

CAN I BOOK IN CENTRE OR WALK UP AND BOOK ON THE DAY?

Accepted Answer

Booking in advance is needed, you may be able to walk up on the day but you will need to book a ticket online to be able to join. We are unable to take payments at the event.

Question 10

HOW WILL I RECEIVE MY TICKETS?

Accepted Answer

They will be emailed to the email address you used to book your tickets.

Question 11

DO I NEED TO PRINT MY TICKET(S)?

Accepted Answer

No, you can download it and we can scan it from your smart phone. You can print your ticket on your home printer and bring it with you if you do not have a smart phone.

Question 12

CAN I BRING A BUGGY?

Accepted Answer

Please keep in mind that this is an outdoor event over a number of different terrains. Buggies can be taken on the walk.

Question 13

IS THE EXPERIENCE WHEELCHAIR FRIENDLY?

Accepted Answer

This is a nature walk, taking in all terrains. We are more than happy to welcome wheelchair users but please bear in there is a hard surfaced path around the lake which is suitable for wheelchairs and buggies, however, there is uneven terrain in other areas that may not be suitable.

Question 14

IS THE EXPERIENCE SUITABLE FOR BABIES?

Accepted Answer

They are not the target audience but they are welcome to accompany an adult and older siblings. Babes in arms will need to be carried.

Question 15

I FORGOT TO BUY A TICKET FOR A MEMBER OF MY PARTY, CAN THEY BE SQUEEZED IN ON THE DAY?

Accepted Answer

Please check online prior to your arrival to see if there are restrictions on tickets available for your session. If not, unfortunately due to health and safety, we have to restrict the number of customers that enter the experience at any one time therefore we cannot admit additional customers.

Question 16

CAN WE BRING FOOD AND DRINK INTO THE EXPERIENCE?

Accepted Answer

We would ask that you refrain from eating on the experience. Water is recommended.

Question 17

CAN WE TAKE PHOTOGRAPHS?

Accepted Answer

You are very welcome to take photographs. Our Rangers and the Wildlife Trust will also be taking photographs, please notify a member of staff if you wish to be excluded from photography.

Question 18

WHAT DO WE NEED TO BRING WITH US?

Accepted Answer

We recommend wrapping up warm and bringing a bottle of water.

Question 19

WHAT DO WE NEED TO WEAR?

Accepted Answer

Please wear sensible shoes i.e trainers or walking boots. Please ensure you check the weather and wear appropriate clothing to suit the weather.

Question 20

IS THERE PARKING?

Accepted Answer

There is free parking available for visitors for up to five hours.

Question 21

CAN I CANCEL AND REFUND MY TICKET?

Accepted Answer

You can cancel and refund your ticket up to 1 day before the event only.

Question 22

WHO CAN I CONTACT WITH TICKETING ENQUIRIES?

Accepted Answer

You may find that your query may be answered within these FAQ's or in the event details terms and conditions. Should you need additional help please email Bakehouse Tickets at least 48 hours before the event date at tickets@bakehousefactory.co.uk

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