Sales: Psychology of Customers Online Course

Key Features

• Accredited by CPD
• Instant e-certificate
• FREE PDF + Hardcopy certificate
• Easy payment method
• Fully online, interactive course with audio voiceover
• Self-paced learning and laptop, tablet, smartphone-friendly
• Learn Anytime, Anywhere
• 24/7 Learning Assistance
• Best Value Price
• Discounts on bulk purchases

Sales: Psychology of Customers is a comprehensive course designed for individuals who want to deeply understand customer behavior, sales psychology, persuasion, emotional triggers, and decision-making patterns. The course reveals how sales psychology impacts buying choices, customer trust, and long-term loyalty. By focusing on attraction, serving, and knowledge application, learners gain practical tools to build rapport, influence customers, and drive higher sales conversions. Students will explore customer mindset, buyer journey, negotiation tactics, trust-building, problem-solving, and the psychology behind purchasing motivation. This program teaches customer-centric sales strategies, psychological principles of selling, behavioral economics, cognitive biases, emotional intelligence in sales, and advanced persuasion techniques. Whether you are new to sales or an experienced professional, this course delivers actionable frameworks to elevate customer understanding and achieve consistent results.

Learning Outcomes

1. Understand customer psychology and its impact on sales decisions.
2. Identify emotional triggers influencing customer buying behavior.
3. Apply persuasion techniques to increase trust and conversions.
4. Build strong customer relationships through serving strategies.
5. Recognize cognitive biases affecting purchase and decision-making.
6. Implement customer-focused approaches to improve sales performance.

Course Link: Sales: Psychology of Customers

Course Curriculum

Introduction

• Understanding the fundamentals of customer psychology.
• Exploring customer decision-making and emotional factors.
• Overview of persuasion and buyer motivation in sales.

Introducing A.S.K - concentrating on 'A' for ATTRACT.

• Building attraction through customer psychology.
• Creating first impressions that influence buying decisions.
• Using emotional triggers to capture attention.
• Establishing rapport and trust with new customers.

Section 3 The 'S' of A.S.K. - SERVING

• Serving customers with empathy and understanding.
• Developing active listening and questioning techniques.
• Providing solutions based on customer psychology.
• Enhancing loyalty through consistent value delivery.

Section 4 The K of A.S.K

• Knowledge application in customer interactions.
• Leveraging psychology for persuasive communication.
• Identifying customer pain points and needs.
• Converting leads into loyal customers effectively.

Section 5 ...And lastly...

• Summarizing psychological selling strategies.
• Building long-term customer relationships.
• Applying sales psychology to achieve growth.
• Preparing for real-world customer interactions.

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Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.