Question 1

What time should i arrive for my experience

Accepted Answer

We recommend you arrive 10 -15 minutes before your experience

Question 2

Do I have to pay for Babies

Accepted Answer

Any child wishing to take part in the activities with the elves and receive a gift from Santa will need a ticket, if bringing a baby under 9 Months old with a sibling and you only require a photo with Santa this is FOC

Question 3

Can i bring extra adults or older children

Accepted Answer

2 free adult tickets are included with your child's ticket, Extra guests are chargeable at £5 for entry to the grotto (no gift or activities)

Question 4

How long is the grotto experience

Accepted Answer

The experience lasts 45 minutes

Question 5

how can i change or amend my booking

Accepted Answer

please call 01254871025 or email millreception@o-mills.co.uk

Question 6

Refunds

Accepted Answer

Refunds will only be accepted if 48 Hours notice is given before your experience any cancellations after this time will not be authorised.

Question 7

Is the grotto wheelchair friendly

Accepted Answer

Yes our grotto is wheelchair friendly, please contact millreception@o-mills.co.uk with the date and time of your visit.

Question 8

Prams and pushchairs

Accepted Answer

Prams and pushchairs are not permitted in the grotto.

Question 9

Are dogs allowed in the grotto experience

Accepted Answer

Only Service dogs are permitted in the store

Santa's Grotto Experience 2025