£7

Santa's Snowflake Grotto Stratford

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Date and Time

Location

Location

Westfield Stratford City

London

E201EJ

United Kingdom

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Refund Policy

Refund Policy

Refunds up to 1 day before event

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Event description

Description

Westfield Stratford City invites children and families to Santa’s Snowflake Grotto, where you’ll step into a magical world of snow.

Guests will be magically transported to a spellbinding Snow Factory in the North Pole, where Santa’s elves are making all the snow in the world. During their visit, children will create their own snowflake and explore the various activities within the factory.

You’ll meet Santa in his Snow Cavern, where every child will receive a gift and have their photo taken with him. The visit finishes with an opportunity to experience falling snow.

The visit lasts approximately 20-25 minutes, and photos can be purchased in the Crystal Cave shop at the end.




Santa’s Snowflake Grotto – Frequently Asked Questions

Who needs a ticket?
Each adult, child and infant needs a ticket.


Is Santa’s Snowflake Grotto accessible for wheelchair users?
Yes, however we advise that someone comes to assist. Only one ticket for the wheelchair user needs to be booked – the helper will be free. Once your ticket is booked, please email UK.Ticketing@Westfield.com with your date and session time so we can allocate your helper space.


Will Santa be made aware of my child’s disabilities and act accordingly if necessary?
Yes. Once your ticket is booked, please email UK.Ticketing@Westfield.com with your date and session time.


Can schools or other large groups attend?
Yes. If you would like to book a larger group, please contact us UK.Ticketing@Westfield.com to arrange.

Have all staff been Disclosure and Barring Service (DBS) checked?
Yes. All staff including Santa have been DBS checked.

Is there an age or height requirement?
There is no age or height restriction. Children under 16 must be accompanied by an adult.


Will my child have a one-to-one visit or a group visit?
Each family will have a group visit with Santa.


Will a photo be taken of my child’s visit?
Yes. Customers are not allowed to take their own photographs. A selection of photo packages are available for sale at the end.


Will my child receive a gift?
Santa will give gifts to all children up to the age of 12.

Will I be able to park my pram?
There is a buggy park located near the grotto.


Can I cancel or change a booking?
Requests to change or cancel tickets must be made no later than 24 hours before your booked date to UK.Ticketing@Westfield.com. Please include your booking reference, name of the original Buyer (and the email address registered with your booking) and the reason for your request.

If you accidently book the wrong location, please email UK.Ticketing@Westfield.com and we will try to change the location, subject to availability.


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Date and Time

Location

Westfield Stratford City

London

E201EJ

United Kingdom

View Map

Refund Policy

Refunds up to 1 day before event

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