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Santa's Studio - Meet Santa via video link from the North Pole!

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Event description
Come and talk to Santa via a live video link up to the North Pole from our festive TV studio at Friars Walk Shopping Centre, Newport

About this event

This Christmas, come and meet Santa as he beams in via video link from the North Pole! Running each weekend from 4th to 19th December, Santa’s Studio is an interactive festive experience with a little Santa magic!

You'll have all the experience of visiting our TV studio, meeting Santa's helpers and our festive production team. Moments later you'll be going live on air where you'll get to chat with Santa from his house in the North Pole! They'll be a few surprises along the way too. Just make sure you're good though - Santa knows all sorts of things including what you'd like for Christmas and whether you've been naughty!

Every child who comes to the studio will receive a free early Christmas present from Santa and there's the option to download the video of your visit to show friends and family.

This year we are supporting Newport MIND, and would welcome donations to help them deliver the best possible mental health support within our local community. Donations buckets will be available at the check-in desk, and there is a suggested donation of £5 per family.

This year the whole experience is COVID-safe and we are working hard to ensure that you and your family can visit the studio without needing to worry about anything. Obviously, there will be some restrictions to what we can do this year but nothing that will take away from the excitement of being able to talk to Santa live from our studio.

Please follow and respect the COVID-specific booking procedures for the Santa's Studio which have been implemented for the safety and well-being of all shoppers.


- ‘Santa's studio’ has been split into 30-minute time slots, with space allocated for 4x participating family groups/bubbles in this time. Each family will have their own individual session with Santa.

- Please do not arrive before your booked session time. Santa will see you on a first come basis so you may have to wait a few minutes, but the Elves will keep you amused!

-We cannot guarantee that if you arrive after your booked session time that we will be able to accommodate you.

- ONE family group/’bubble’ is considered a MAXIMUM of 6 people (adults/children combined). Each family group/’bubble’ must contain at least 1 adult/guardian.

- To allow fair access to the activity for all attendees, please only book into a one slot. Excessive bookings onto multiple slots may be cancelled at your own risk.

If you register for a time slot, but subsequently cannot attend, PLEASE cancel your booking via a link included in your booking confirmation email to allow others to book on to the session.

- Walk-in spaces will not be available. No access will be given to family groups unless they have been pre-booked. Please bring a copy of your confirmation booking email with you.

- Whilst attending Santa's Studio we may ask that you wear a face covering, unless you are exempt.

- Please bring your email booking confirmation to be checked by our Elves on your arrival. Please email if you have a specific need.

- When booking, we ask you a few questions about the children you are bringing with you. This will allow Santa to show that he knows everyone and is always watching! Please help us by giving as much information as you can.

Age Suitability:

This experience is suitable for all ages.

COVID Procedures:

Santa's Studio has been designed to be fully COVID-compliant and also ensure that customers feel safe & secure during their participation with the activity.

- Start times have been implemented to help with queuing.

- A QR code will be available for you to scan on entry. This is in line with the current government requirements.

- Where possible, we have implemented a one-way system and ask that you follow this when visiting. Elves will guide you in and out of the event.

- We may ask that, unless you are exempt, you wear a face covering at all times. We reserve the right to question you if you are not wearing a mask and entrance may be refused if proof of exemption cannot be obtained. We ask that you do not make this difficult for our Elves and understand that we need to make the event as safe as possible.

- Visits with Santa will be enjoyed privately in your family bubble.

- Hand Sanitiser will be readily available. All ‘giveaways’ which include lanyards and gifts from Santa will be placed in quarantine prior to distribution & multiple touchpoints removed.

- A socially-distanced queuing system will be implemented.


Whilst every effort has been made to ensure a video of your visit to Santa's studio is available, we cannot guarantee that all videos will be available due to technical difficulties or circumstances beyond our control. If you are not the parent / guardian of all children in your party, please ensure you have obtained permission from their parent / guardian before entering the studio. By entering the studio, you accept that you and all members of your party will be recorded during the visit. Please be aware that some photographs may be taken at the event and used for promotional purposes.

All videos are produced solely for the purpose of giving you something to remember your visit by. We will not use these videos for any other purpose including marketing and promotional purposes without your express consent. All video footage will be securely deleted in January 2022.

The event operators, the shopping centre, their marketing agents, associated employees and contractors cannot be held responsible for any losses or damages howsoever caused. Full terms and conditions available on request.


Due to challenges around COVID, dates and times could be subject to change. Customers will be notified as soon as possible of these changes. Please check the centre website or social media pages for up-to-date information.

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Organizer Friars Walk Shopping Centre

Organizer of Santa's Studio - Meet Santa via video link from the North Pole!

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