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Santa's Workshop at Swan Walk, Horsham

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Swan Walk Shopping Centre

12 Medwin Way

Swan Walk

RH12 1HQ

United Kingdom

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Event description
Swan Walk will be getting in the festive mood this Christmas as it hosts ‘Santa’s Workshop’ on Saturday 14th & Sunday 15th December...

About this Event

Swan Walk will be getting in the festive mood this Christmas as it hosts ‘Santa’s Workshop’ on Saturday 14th & Sunday 15th December.

Visit the ‘Elf Transformation Station’, help decorate Santa’s Grotto with special festive wooden baubles, earn your Certificate of Christmas Excellence and meet with Santa himself…

As an immersive festive experience, ‘Santa’s Workshop’ will be split into timed sessions, welcoming 30 children every 45mins throughout the event period.



Santa’s Workshop is FREE to attend but it is recommended that you book an ‘entry window’ time to avoid long queues....


Santa’s Workshop ‘Entry Window’ Session Timings:

Saturday 14th & Sunday 15th December

10.30am – 11.15am

11.30am – 12.15pm

1pm – 1.45pm

2pm – 2.45pm

3pm – 3.45pm

*Santa will be feeding the Reindeer between 12.30pm to 1pm each day


Session times denote a timed ‘entry window’, ensuring you can enter the experience with minimal queuing.

Please book for ONE SESSION only, to allow fair access to the event for all attendees. Excessive bookings onto multiple sessions through the system may be cancelled at your own risk.


All children must be accompanied by an adult/guardian

Please bring your email booking confirmation to be checked by our Elves on your arrival for the session.

If you register for a session, but subsequently cannot attend, PLEASE cancel your booking via a link included in your booking confirmation email to allow others to book on to the session.

Walk-in spaces may be available on some sessions to fill vacant spots by ‘no shows’ – however, this will be on a purely first come, first served basis, up to a maximum of 30 children per session.

Please arrive 15mins before your session to ‘check-in’ with our Elves…

No access will be given to children unless they have been pre-booked or allocated a ‘walk-in’ space by our Elves. Please bring a copy of your confirmation booking email with you.

Visitors are asked to respect & be considerate towards their fellow session attendees, and allow time for all guests to experience the full spectrum of activities – visits to Santa will be kept brief to ensure everyone gets to meet him.


Santa’s Workshop Location:

Santa’s Workshop will be located next door to ‘Pop-Up Christmas’

Food & Drink:

Please do not bring food or drinks into Santa’s Workshop.

Age Suitability:

Santa’s Workshop is suitable for all ages. Whilst younger children may not be able to complete all the specific crafts/activities, they will still be invited to participate as normal.

*Filming/photography of the event may be taking place during the session for the purposes of marketing. Please let our Elves know if you do not want to be filmed/photographed.


Terms & Conditions:

1. The Staff on duty at any given time during Santa’s Workshop operating hours reserve the right to refuse admission to any member of the public and that a person or persons that are disturbing other customers can be asked to leave the premises.

2. Santa’s Workshop reserves the right to refuse the entry onto its premises of any person who is believed to be overly intoxicated and may require any person or customer who is believed to be overly intoxicated to leave the premises immediately without any entitlement to a refund.

3. No customer is allowed to bring any illegal substances or weapons onto the premises. Anyone found in possession of such items will be refused entry or will be required to leave the premises immediately without any entitlement to a refund. Santa’s Workshop takes such matters seriously and may report the incident to the police.

4. If a customer wishes to leave during the session they are to alert the event staff and wait for them to guide them from the premises.

5. Visitors to Santa’s Workshop will be invited to participate in a festive craft and child-friendly Christmas activities. These can be substituted at any time for a suitable alternative. There is no cash alternative for these items.

6. Swan Walk or any third-party company employee will not be liable or held responsible for belongings of any kind that are damaged or have goods or items taken or stolen from them at the Swan Walk.

7. Swan Walk accepts no responsibility for any loss incurred in the event of a cancelled Santa’s Workshop session. Swan Walk reserves the right to alter session times, however you will be notified prior to this happening and up to 24 hours before the scheduled session time.

8. Please note that Swan Walk has the right to cancel any event at any time, in the event of this happening you will be notified by email.


Other Matters:

Nothing in these terms and conditions affects your statutory rights as a customer or excludes or limits Swan Walk’s liability for fraud or for death or personal injury resulting from The Beacon’s negligence or for any other liability which Swan Walk cannot exclude or limit under law.

In addition to its other rights, in the event that a customer or group of customers breach or breaches any of the terms and conditions of this policy Swan Walk reserves the right to take such action as is necessary to prevent a reoccurrence of such breach (including recovering any costs incurred). Such action may include banning the relevant customer or customers from Swan Walk premises and/or taking legal action.

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Swan Walk Shopping Centre

12 Medwin Way

Swan Walk

RH12 1HQ

United Kingdom

View Map

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