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Scanstation Show & Tell

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Huddersfield Town Hall

Corporation Street

Huddersfield

HD1 2TA

United Kingdom

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Kirklees Council ScanStation: Show and Tell at Huddersfield Town Hall

Why should you attend?

It's time to diminish queues at customer service centers and give customers the tools to self-serve their document scanning needs.

Analysis conducted by Kirklees Council and LookingLocal showed that significant time and resources were being wasted by the Council and conversations with other LA's showed that many others shared the same challenge.

ScanStation is a simple solution that is easy to use, fully integrated and most importantly cost effective.

ScanStation at Kirklees:

Developed in-house, ScanStation went live at Kirklees Council September 2016 and is able to support any form of council service that requires document scanning. With this in mind, Kirklees have plans in place to expand the list of services covered by the solution over the next two-years.The system is fully integrated with Kirklees' back-office system resulting in savings in back-end admin as well as freeing up front-end advisers.

ScanStation is now available for all other local authorities and is available to purchase via G-Cloud, or directly from LookingLocal.

Shepway Council:

Live at Shepway District Council, ScanStation is helping Shepway deliver on their commitment to increase the number and range of services that can be delivered 'digital by default' via customers self-service. This is why they saw SanStation as a perfect fit for their customer contact centre in enabling customers to be able to self-serve their document scanning needs.

Civic Centre Staff at Shepway were receiving annually 6552 customers in need of scanning, all of these people are now being channel shifted to the new self-serve approach, saving the Council signifcant time and resources.

Workshop Summary:

The workshop will give you a chance to see ScanStation in action at the Kirklees Customer Contact Centre. You will also be able to speak to the team at Kirklees that were involved in its implementation and hear real-life customer feedback.

We anticipate this to be a very popular event as previous events have SOLD OUT. Therefore, please register early to avoid disappointment, and please note that there is a maximum of two spaces available for each local authority.

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Date and Time

Location

Huddersfield Town Hall

Corporation Street

Huddersfield

HD1 2TA

United Kingdom

View Map

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