Actions and Detail Panel
Tue 29 November 2016, 14:00 – 16:00 GMT
Secret shopping is the process in which you are trained to test, evaluate and report on our services we provide to you. It can get you involved in our work, give you a voice and it helps us shape the services we as your landlord, provide to you. If we are getting it wrong we need to know! Our mystery shoppers helped us receive a national award for customer service. You can receive up to £40 shopping vouchers of your choice per round of mystery shopping you do. “I love being able to shop with a purpose; the spending money is also a nice addition”.