Training course detail
The internet is the new high street and e-commerce is a great way of getting products and services to market. This course aims to help you make sure you don't fall into the legal pitfalls thus reducing the competitive advantage, please note we will not be covering EU VAT rules.
Awareness of legislation that applies to on line sales and how to comply. Including consumer protection law and the e-commerce rules. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations. The Provision of Services Regulations. The new rules on alternative dispute resolution including online disputes.
Who should attend?
Owners, managers and directors of businesses that sell goods, services or digital downloads via the internet to non business clients in the UK.
“Robert took what could easily be, a really dry subject, and made it interesting, engaging and extremely thought provoking. His knowledge on the matter is, incredibly, extensive and we certainly tested his knowledge, between us.
I wouldn’t hesitate to recommend Robert, and the event, to anyone that’s already selling goods or services on-line, or is thinking about it. There certainly is a lot to bear in mind and it’s so important to get this side of things right, as you never know when things may go wrong – It’s only then that you appreciate how important it is to protect yourself and your company.
After what I’ve learned, today, and from my personal on-line shopping experiences, it’s obvious to me that many small businesses aren’t getting this right.”
How to avoid issues with customers. Resolving disputes. Avoiding litigation. Avoiding scrutiny from regulators. Minimising the potential impact and unforeseen costs of fire fighting issues. Protecting business and brand reputation.
Our business is dedicated to providing excellent information and knowledge to help your business avoid the pitfalls presented by non compliance with trading and other legislation. Drawing on extensive experience as a regulator, Robert knows a thing or two about the traps that await the unwary or those that just don't know the rules. Unfortunately neither are good enough excuses in the world of internet sales and rectification costs can soon become astronomical.
3 hours of input with questions encouraged.