Actions and Detail Panel
Seminar: Assertiveness Skills for effective communication with communities
Thu 6 April 2017, 09:30 – 16:00 BST
In the current climate of reductions in service budgets, Brexit and increased tensions in communities, this practical seminar can help Elected Members and officers be more effective in their communication skills. The workshop-style session gives a broad introduction to assertiveness, set in the context of engaging with communities at local level. It is based on an approach that builds on our existing skills and experience, providing tried and tested practical tools to try out in a supportive environment.
The seminar includes:
- what being assertive means
- the difference between aggressive, passive and assertive behaviour
- the art of straight talking
- the use of persistence
- how to give and receive criticism constructively
- assertiveness in community engagement.
9:30 Registration and Coffee
10:00 Introduction – what being more assertive means in the current context
10:15 Four different types of behaviour
10:45 The art of straight talking
11:30 Coffee break
11:45 The use of persistence – Broken Record technique
1:30 Giving criticism constructively
2:15 Receiving criticism
2:45 Assertiveness in groups and teams
3:00 Tea Break
3:15 Assertiveness and our leadership roles in communities
3:45 Review – how can we use the materials?
Who should attend?
This seminar is relevant for both officers and elected members who want to be more assertive when dealing with their local communities.
The seminar will be led by Steve Skinner, MA, CIPD, who has extensive experience spanning over twenty years as a trainer and facilitator, working with local authorities, businesses, voluntary organisations, partnerships and public sector organisations. He was formerly a Policy Manager in Bradford Council and is now an LGIU Associate Trainer. The seminar is based on Assertiveness and how to train ourselves, edited by Steve which was originally published by a Home Office funded community education unit. It will give participants plenty of opportunities to explore different approaches, which they can apply in their work as officers or local councillors. It is based on the approach that we are all already assertive in different ways but can strengthen our communication skills to be even more effective.