Question 1

Why is there a event date when the subscription is for a whole term?

Accepted Answer

Eventbrite requires us to put a date on each advert - this is for administration only. This subscription is not for one event but for access to 25 events over the term.

Question 2

Are your sessions recorded?

Accepted Answer

Our sessions are designed as unique live events. That's what makes attending a SEND Station training session special. The sessions are safe spaces where you can ask question and your privacy is respected. Our presenters are all experienced and talented professionals, ready to interact and respond.

Question 3

Can I change my booking?

Accepted Answer

We cannot change your booking to a different session or give you access to another date once the event is booked for SENDScription®, so please ensure you check your booking before confirming.

Question 4

When will I get my resources? (Attendance Certificate and Session Handout)

Accepted Answer

We send out resources at the beginning of the session or a link is provided at booking to the email address supplied. Check your email is entered correctly. If you don't receive it, there may be a mistake with your email address or sometimes it may in a Spam File. Please check before contacting us.

Question 5

I cannot access the event, what do I do?

Accepted Answer

We are here to help before an event begins and at least 15 minutes after an event starts should access issues occur. If you need help we are just an email away at info@sendstation.co.uk.  Don't delay in contacting us or you could miss the session. We can't provide a new ticket if session is missed.

Question 6

Are your sessions accredited?

Accepted Answer

Our presenters are fully qualified in their respective areas and our presentations are reviewed regularly to ensure the content is current and in line with good practice. We offer attendance certificates but not accreditation as this would greatly increase the price of tickets.

Question 7

I can’t find a button/link to make a booking on my Apple iOS device or tablet.

Accepted Answer

If you are using a mobile or tablet running Apple iOS you cannot currently book via the App. 
Apple and Eventbrite are currently reviewing their fee arrangements. You can book via the Eventbrite website or if on an Android device you can use the Eventbrite App.

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