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CH41 9HX

Maritime Knowledge Hub

3 Vanguard Way

Birkenhead

CH41 9HX

United Kingdom

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The Quay Business Forum is a free, breakfast event for entrepreneurs and business people, come along to network and benefit from regular topical business presentations and take part in forum discussions; sharing and gaining vital information to help you grow and develop your business.

Event sponsors are Haines Watts Ltd, Vigo IT Solutions Limited, A Letton Percival & Co Ltd, People Solutions (North West) Ltd and Jackson Lees Solicitors.

QBF, filmed and produced by ImagePlay - VIEW HERE

Speaker: Debbie Taylor - CIRCLE Leadership Development

Topic: Creating and Retaining Customer Loyalty

In this area of Customer Retention, excellence in customer service is the single most important element determining your company’s future success or failure. All too often companies focus their energies on going after new customers too little effort building customer loyalty and retention.

  • Learn key techniques for building customer loyalty

  • Understand how to effectively measure customer satisfaction

  • What are “moments of truth” to make or break your Customer relationship

  • How to turn complaints into devotion

VENUE: Maritime Knowledge Hub, 3 Vanguard Way, Wirral, CH41 9HX.

The Venue has free parking facilities.

DIRECTIONS

To keep up to date and receive invitations for forthcoming QBF events sign up here, follow @QuayForum or join our group on LinkedIn.

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Date and Time

Location

CH41 9HX

Maritime Knowledge Hub

3 Vanguard Way

Birkenhead

CH41 9HX

United Kingdom

View Map

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