£10

Service Design 101: Evening workshop by Experience Haus

Event Information

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Date and Time

Location

Location

Experience Haus at the Matter of Form offices

Unit 4 - Galaxy House

32 Leonard Street

London

EC2A 4LZ

United Kingdom

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Refund Policy

Refund Policy

Refunds up to 1 day before event

Event description

Description

What is the workshop about?

In this two hour workshop we’ll cover the basics of Service Design. We’ll explore the building blocks of a service and how they fit together to enable experiences from the perspective of the customers, the staff and the business.

We’ll talk about designing individual touch-points in cross disciplinary teams and how services and products co-exist. We’ll look at some of the key methods and tools that Service Designers use and discuss what skills make a good Service Designer.

The workshop will include best practice examples, practical tips and career advice.


Where is it?

Experience Haus at the Matter Of Form Offices – Unit 4 - Galaxy House, 32 Leonard Street, Old Street, London, EC2A 4LZ.

If using Old Street station, please take Subway 2 and then we are just a 2 minute walk from there.


Who is the instructor?

Micha Nicheva is a Senior Service Design and Product consultant currently working at Made by Many. She works across end-to-end projects, designing services as well as the systems and products that enable them. Working with clients in the public and private sector, she helps organisations define and deliver better ways of operating and serving their customers. Some of her recent work includes the Digital Transformation of the Metropolitan Police as well as a range of projects for The MTA in New York, The World Economic Forum, Crossrail, BlackRock, Lloyds Banking Group, SilverRail, Transport for London among others.

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Date and Time

Location

Experience Haus at the Matter of Form offices

Unit 4 - Galaxy House

32 Leonard Street

London

EC2A 4LZ

United Kingdom

View Map

Refund Policy

Refunds up to 1 day before event

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