£2,600

Service Design Accelerator (London)

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Location

Offsite - London (TBC)

London

United Kingdom

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Refund Policy

Refund Policy

Refunds up to 7 days before event

Event description

Description

Public sector organisations and businesses across the world are bringing users’ knowledge and experiences into the design of new systems, processes and services. Viewing activities from user, rather than organisational perspectives helps create efficient, usable systems which reduce costs and increases compliance and satisfaction.

Our courses are designed for people to learn how to design around their customers. Trying out proven tools on real-life challenges, you’ll develop practical skills you can apply tomorrow in the workplace. You’ll leave with the know-how and confidence to use service design tools and drive change in the workplace.

The 5 Day Accelerator contains a variety of approaches and methods. Whole workshops discussion, games, group activities, tutor lead discussion and partner work.

Day 1: User Research and Problem Framing

Day 1 is all about scene setting. You will be introduced to Service Design, User Research and set a real-life wicked problem to tackle throughout the bootcamp.

Day 2: Define and Ideate

Day 2 is all about definition, understanding and dipping into ideation. The exercises and insights from Day 1 will support you and your team to reframe the wicked problem and will help you to visualise and identify where the gaps are.

Day 3: Co-Design

Day 3 is all about co-design. Now that you have a defined problem founded entirely on user research and you have been introduced to a toolkit for idea generation, you are ready to learn and practice co-design. You will be introduced to the key principles and elements of co-design, facilitation and the power of prototyping.

Day 4: Prototyping

Day 4 is all about participation and prototyping. You and your team will facilitate a co-design event running activities to co-design solutions in response to the wicked problem. Collating and analysing all of the insights and ideas gathered, you and your team will now start to prototype solutions.

Day 5: User Testing and Presentations

Day 5 is all about iterations, user testing and final presentations. You and your team will take your prototypes onto the streets. Testing your solutions in reality to break, improve and hone in on a final prototype to present.

Little Extras

Reflection Sessions – throughout the accelerator, there will be organised time for personal and collaborative reflections. During this time, it is your opportunity to absorb learning and think about how you might apply your learning to your own organisation on Monday.

Organisational workshop – an opportunity for you to share and discuss your organisational wicked problems with the facilitators and fellow participants

Social event – there will be a social event on the evening of Day 4 with guest speakers. An opportunity to connect with the wider Service Design community and mingle with your fellow participants outside of the ‘classroom’.

The course will suit non-designers working in service industries as well as professionals interested in creative problem-solving approaches. This is particularly relevant for those who wish to engage service users and communities in decision making through creative processes, and is most appropriate for those who already work professionally with these groups.

View our course leaflet here

Refunds will only be given if there are insufficient numbers to run the course or if you cancel your place more than 7 working days before the course start date.



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Date and Time

Location

Offsite - London (TBC)

London

United Kingdom

View Map

Refund Policy

Refunds up to 7 days before event

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