Service Design and Innovation

State of the art in research and practice

The Service Design for Innovation Network invites Network partners, regional and global companies as well as service innovation and design enthusiasts to take part in discussions and workshop sessions about service design and innovation on January 12th. SDIN is looking forward to meeting you all for an inspiring exchange at KISD in Cologne! Registration is open now!

This conference is about
• Getting an overview on the latest research in service design and innovation
• How to bridge industries and science
• Sparking conversations and collaborations

Agenda

9.30 registration & coffee
Opening speech: Birgit Mager – Service Design for Innovation
Presentations: Gerhard Satzger – KIT/IBM and Felix Scharf – VW
Panel discussion: ESRs, academic and industry partners
Presentation: Walter Ganz – Fraunhofer Institut
--- lunch break ---
Presentations: Frank Seifert – Swisscom and
Shianwei Chang and Kenji Ogata – Toshiba
Panel discussion + Wrap-up: key take-aways
--- optional: ---
Workshops:
Bo Edvardsson and Bård Tronvoll – 'Designing services for stakeholders participation in value cocreation'
Birgit Mager and Laura Longerich – 'Design-Driven Service Innovation Labs'
Stefan Holmlid, Dominik Mahr and Damien Nunes – 'Disruption in Value Networks'


17:30 drinks and fingerfood

Confirmed speakers
Birgit Mager – Köln International School of Design

Gerhard Satzger – Karlsruhe Institut of Technologies (KIT)

Felix Scharf – Volkswagen Innovation Hub

Walter Ganz – Fraunhofer Institut

Frank Seifert – Swisscom

Shianwei Chang and Kenji Ogata – Toshiba Corporation Design Center, Tokyo

SDIN website