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Service Design for Local Government

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Edinburgh

Hanover Conference Centre

95 McDonald Road

Edinburgh

EH7 4NS

United Kingdom

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Join the Scottish Government, the Digital Office for Scottish Local Government, Dundee City Council and the City of Edinburgh Council at a Service Design taster session in Edinburgh on the Friday 20 April 2018.


What is Service Design?

The Scottish Government has invested in a Service Design approach for the development of its services and Dundee City Council has started to use this with staff at all levels to rethink the way it delivers services.

Previous workshops have helped people find “a new way of thinking and challenging projects”, and ways to “step back and take a fresh look at how we do things and could improve things”.

Who should attend?

Attendees must be from local authorities within the Digital Partnership.

This event will introduce you to the principles of service design and how it might apply to your work. It will explore questions such as;

  • What are the benefits of service design?
  • How do we make sure we are solving the right problem?
  • How do we understand who our service users are, and their needs?
  • What does good service design look like?

We are keen to have a mixture of staff who are involved in hands on transformation activity as well as those who lead or manage teams who carry out this activity (i.e. both decision makers and practitioners).

It is aimed at staff who either lead or carry out transformational or change work at service and corporate level and will also be valuable for community engagement, HR(Change), ICT, digital service teams.

Come along and find out how you might use Service Design to design services which are efficient, sustainable, and meet user needs.

Places are limited to 5 per council and will be allocated on first come, first served basis.

For more information email jacqueline.martin@digitaloffice.scot or call 07557 096756.

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Date and Time

Location

Edinburgh

Hanover Conference Centre

95 McDonald Road

Edinburgh

EH7 4NS

United Kingdom

View Map

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