Services are one of the most complex things you can design for - full of interconnected components that all affect each other.

To become better service designers we must understand how to see and map in ‘systems’, not just rely on traditional methods of analysis.

In this introductory session we will explore the fundamentals of systems thinking and learn one of the most powerful concepts in the service designers armoury. Culminating in the co-creation of a systems map in a live interactive example.

Key Learnings:

• What is a system?
• Examples of different systems
• Why systems are fundamental to Service Design
• Relationships maps, service ecologies, stakeholder maps & ecosystems
• Shifting mindset: from traditional analysis to a systems thinking approach
• How to map a system

Where is it?

This workshop will take place online. A zoom link will be sent to you via email one day before the event. Please check your spam and junk folder and raise any concerns to learn@experiencehaus.com. Alternatively, you can join the session by clicking the 'Access the event' button on the main event homepage.

About the Instructor

Joe is an Ex-Head of Strategy, UX and Service Design with over 18 years experience: 8 running his own music publishing business and 10 working across a number of large agency networks and smaller independent boutique shops.

His knowledge and expertise span the entire gamut of marketing disciplines, from brand, advertising, content and CRM to media, social, design and digital transformation. This, coupled with his wide-ranging sector expertise - including retail, fashion, FMCG, automotive, hospitality, luxury, telecommunications, not-for-profit, consumer electronics, technology, arts, healthcare and pharmaceuticals - makes him a much sought after consultant to some of the world’s most successful and ambitious firms.

What is Experience Haus?

Experience Haus provides applied learning and hands-on courses for organisations and individuals covering an abundance of different digital expertise. They offer practitioner taught skills training across design and innovation, marketing and growth and personal and professional development.

Crucially, the company goes above and beyond the purely technical and hopes to uncover the black holes in business. The company’s offering of events, part-time courses (pairing students with start-ups), hands-on workshops and bespoke programming intends to bridge the gap between economical and accessible learning for the curious.

Previous students include account managers, front-end developers, graphic designers and brand consultants.