Services are one of the most complex things you can design for - full of interconnected components that all affect each other.

To become better service designers we must understand how to see and map in ‘systems’, not just rely on traditional methods of analysis.

In this introductory session we will explore the fundamentals of systems thinking and learn one of the most powerful concepts in the service designers armoury. Culminating in the co-creation of a systems map in a live interactive example.

Key Learnings:

• What is a system?
• Examples of different systems
• Why systems are fundamental to Service Design
• Relationships maps, service ecologies, stakeholder maps & ecosystems
• Shifting mindset: from traditional analysis to a systems thinking approach
• How to map a system

Where is it?

This workshop will take place online. An access link will be sent to you via email one day before the event. Please check your spam and junk folder and raise any concerns to learn@experiencehaus.com.

About the Instructor

Amit is a Toronto-born product designer/manager, now living in London, United Kingdom. He is the founder and currently Creative Director of Experience Haus.

Amit has worked in product management and product design roles across many industries and in various sizes of companies, from startups (in sectors such as media, fin-tech and healthcare) to industry leading companies such as Scotiabank, Laing O’Rourke, and both Crossrail (Europe’s largest construction project) and Crossrail 2.

Additionally, he has lectured, facilitated workshops and given talks at a wide range of companies and organisations around the world including: OVO Energy, John Lewis, The Economist, University of Westminster, and London Business School.

What is Experience Haus?

Experience Haus provides applied learning and hands-on courses for organisations and individuals covering an abundance of different digital expertise. They offer practitioner taught skills training across design and innovation, marketing and growth and personal and professional development.

Crucially, the company goes above and beyond the purely technical and hopes to uncover the black holes in business. The company’s offering of events, part-time courses (pairing students with start-ups), hands-on workshops and bespoke programming intends to bridge the gap between economical and accessible learning for the curious.

Previous students include account managers, front-end developers, graphic designers and brand consultants.