Question 1

When’s the next programme?

Accepted Answer

The next programme will run from 6 March 2025 -  16 October 2025.

Question 2

How much does it cost?

Accepted Answer

Early Bird: £3,750 + VAT per person (limited availability: available until 5pm 24 January 2025  or when sold out)

Standard: £4,100 + VAT per person

Question 3

Is there a group discount?

Accepted Answer

5% discount for 2 or more people from one organisation (max 4 people).

Question 4

Do I need previous experience in service design?

Accepted Answer

No! Leave your assumptions at the door and come with a curious mind, a readiness to collaborate and an eagerness to learn. That’s all you need!

Question 5

Will I get a qualification?

Accepted Answer

ServiceWorks is an Accredited Organisation with the Service Design Network. You'll receive a co-branded certificate of completion. This programme is a pathway to becoming a SDN Service Design Accredited Practitioner.

Question 6

How can I convince my manager to let me enrol?

Accepted Answer

You’ll bring a new innovative and collaborative approach to your workplace that will become a great asset to your organisation. Visit the FAQs on the website where you'll find a template "letter to justify it to your boss".

Question 7

What resources will I need for the programme?

Accepted Answer

We’ll provide you with a copy of the book This is Service Design Doing. We use Trello and Mural to share learning material, communicate and build a community of practice. So you’ll just need a laptop with internet access to attend online sessions with face-to-face sessions in Cardiff.

Question 8

What if I can’t make the dates for the next programme?

Accepted Answer

If you let jo@weareserviceworks.com know, she'll add you to a list awaiting the launch of the next programme. Programmes start every March and September.

Question 9

Do you run this programme in-house?

Accepted Answer

Yes we do. Get in touch if you’d like to fill a programme entirely from your organisation.

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Service Design in Practice