Our research project

We are looking at the Service Design practice in the Scottish public and third sectors, by collecting practitioner's stories in Scotland.

To learn more about this project, read this Medium Post.

We would like feedback from the Service Design Community in Scotland and hope many will get involved in a series of workshops.

About the workshop

This first workshop will focus on the contributions and challenges of the service design work.

The workshop will last 2 hours on Zoom and will use a Miro board to support the discussions and activities.

Get in touch if you would like to attend but are not too sure about using Zoom, breakout rooms and Miro or any other concern. We have some resources to help and will try to make it work for you.

Agenda (might change)

• 4.00: Introduction - welcome to the workshop
• 4.10: Warm up 1 - our motivations
• 4.20: Mapping activity: our contributions
• 4.35: Contributions (ideation) in breakout rooms
• 5.00: Break
• 5.10: Challenges (ideation) in breakout rooms
• 5.40: Playback and group discussion
• 5.50: Feedback and ideas to move forward
• 6.00: End of the workshop but participants are welcome to stay and continue the discussion

Who is it for?

This workshop, like the whole project, is really an opportunity for us to experiment and learn from others. You don't need to be an expert or even to have 'Service Designer' as your job title.

You just need to have an interest in the Service Design community in Scotland and the public and 3rd sector.

We're looking forward to welcome you to this workshop!

Please get in touch if you have any questions.

Angela F. Orviz, Serena Nüsing and Stéphanie Krus