Service Helpdesk & Technical Support Course

Gain essential skills in IT support and customer service with the Service Helpdesk & Technical Support Course to advance Helpdesk career

What's included:

• Eligibility to earn a CPD & QLS endorsed certificate.
• Fully Online Recorded Class
• 24/7 & Lifetime Access
• Online support
• No hidden fees

A well-functioning Helpdesk is the backbone of every successful organisation. This Service Helpdesk & Technical Support Course is designed to provide a thorough understanding of customer assistance, troubleshooting, and IT service delivery. You will learn how to manage queries efficiently, resolve technical issues, and maintain smooth communication between users and IT departments—all essential for a strong Helpdesk environment.

Throughout this Helpdesk course, you’ll explore incident management, ticketing systems, remote assistance methods, and communication strategies that build user trust and satisfaction. With structured modules focusing on both technical and service-oriented aspects, the course offers valuable insight into the Helpdesk process. By mastering the key concepts of Helpdesk operations, you’ll be well-prepared to support users, enhance productivity, and contribute meaningfully to any organisation’s technical success.

👉 Enrol now via One Education  Eventbrite and take control of your future.

👉 Explore more courses on One Education.

Learning Outcomes

By the end of this Helpdesk course, learners will be able to:

1. Manage user queries and incidents within structured Helpdesk systems effectively.
2. Apply Helpdesk protocols to ensure consistent and reliable technical support.
3. Communicate technical information clearly across diverse Helpdesk environments.
4. Troubleshoot common IT issues using proven Helpdesk procedures.
5. Monitor Helpdesk performance to maintain high-quality service delivery.

Who is this course for?

This Helpdesk course is ideal for:

1. Individuals interested in starting a career in Helpdesk support.
2. IT professionals looking to enhance their Helpdesk service knowledge.
3. Office staff responsible for managing Helpdesk operations and requests.
4. Customer service workers aiming to enter the Helpdesk field.
5. Team leaders seeking to improve Helpdesk coordination and communication.

Career Path

Upon completion of this Helpdesk course, learners may pursue the following roles in the UK:

• Helpdesk Technician – Average Salary: £28,000 per year
• IT Support Specialist – Average Salary: £32,000 per year
• Service Desk Analyst – Average Salary: £30,000 per year
• Technical Support Engineer – Average Salary: £35,000 per year
• IT Systems Administrator – Average Salary: £38,000 per year
• Network Support Officer – Average Salary: £36,000 per year

Certification

Upon successful completion of the course and its assessment, you can obtain the certificate for a small additional fee. You can check the certificate fees and related details from the following link: https://www.oneeducation.org.uk/certificate/. You may also request a hard copy certificate, which will be posted to your preferred address for a small additional fee.