Service Helpdesk & Technical Support: Essential IT Skills (Level 5 QLS)

What's included:

• Grab an enrolment letter as a gift!
• Eligibility to earn a CPD & QLS endorsed certificate.
• Fully Online Recorded Class
• 24/7 & Lifetime Access
• Online support
• No hidden fees

This Level 5 QLS-endorsed Service Helpdesk & Technical Support: Essential IT Skills course is built to equip learners with a solid foundation in technical support procedures and helpdesk operations. Whether you're aiming to enter the IT support field or want to refresh your technical confidence, this programme delivers focused and structured content on troubleshooting, system support, hardware and software queries, customer interaction, and essential IT systems knowledge.

In a fast-paced digital world, the demand for professionals with essential IT skills continues to grow. This course provides learners with the confidence to navigate IT issues efficiently, respond to technical tickets, and support day-to-day business technology operations. From system configuration to security awareness, each module reflects real service desk priorities. By covering these essential IT skills, learners are prepared to face technical queries with clarity, confidence, and speed—all from a remote and accessible study approach.

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Learning Outcomes

• Understand core components of service helpdesk operations and tools.
• Develop knowledge of essential IT skills and system troubleshooting.
• Learn to manage common technical issues with structured approaches.
• Communicate effectively in technical support and service environments.
• Gain awareness of software, hardware, and data handling essentials.

Who is this course for?

• Aspiring IT professionals seeking to build essential IT skills.
• Customer support staff aiming to move into technical support.
• Admins wanting a working knowledge of system operations.
• Career changers exploring IT through service-based entry roles.
• Freelancers offering remote support with essential IT skills.

Career Path & Average UK Salaries

• IT Support Technician – £22,000 to £30,000/year
• Service Desk Analyst – £24,000 to £32,000/year
• Technical Support Officer – £23,000 to £34,000/year
• IT Systems Administrator – £28,000 to £40,000/year
• Application Support Analyst – £30,000 to £45,000/year
• Helpdesk Manager – £35,000 to £50,000/year