Question 1

Is this a live course?

Accepted Answer

No, this is a fully online self-paced course, allowing you to complete it at your convenience, anytime, anywhere.

Question 2

How do I access this course?

Accepted Answer

Once you purchase the ticket, we will assign you to the course within 48 hours and send your login details via email.

Question 3

How long does it take to complete this course?

Accepted Answer

This is a self-paced course, so you can work through the material at your own speed.

Question 4

Will I receive a certificate?

Accepted Answer

Yes, we provide both a digital and a hard copy certificate free of charge. However, Hardcopy Certificate shipping costs apply—£3.99 within the UK and £10 for international addresses.

Question 5

Can I revisit the course after I have completed it?

Accepted Answer

Yes, you will have lifetime access to the course and can revisit it anytime.

Question 6

Is this course suitable for beginners?

Accepted Answer

Yes, this course is designed for beginners, and no prior knowledge is required.

Question 7

What if I need support during the course?

Accepted Answer

You will receive 24/7 learning assistance throughout your course.

Question 8

Do I need any special equipment or devices?

Accepted Answer

No, you don’t need any special equipment. The course is self-paced and accessible on a laptop, tablet, or smartphone.

Service Helpdesk & Technical Support Online Course

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Customer Service Helpdesk & Technical Support

Service Helpdesk & Technical Support Training

Service Helpdesk & Technical Support Training