Multiple dates

Service Helpdesk & Technical Support Training

Get ready to level up your tech skills with our Service Helpdesk & Technical Support Training - the ultimate crash course for IT wizards!

By Learning Facility

Location

Online

Refunds up to 7 days before event.

What is the main role of a helpdesk support agent?

To assist users by troubleshooting issues, answering questions, and resolving technical problems efficiently.

Do I need a technical background to join this training?

No, this course covers basic to intermediate skills, making it ideal for beginners.

What types of issues will I learn to handle?

You’ll learn to manage software errors, hardware problems, login issues, and common user inquiries.

Will I learn how to communicate with users effectively?

Yes, communication and customer service skills are a key part of the training.